Nicholas Lipsmeyer
Sacramento,CA
Summary
Skilled in customer engagement and account maintenance, I excel in delivering exceptional service, as demonstrated at Golden 1 Credit Union. My expertise includes relationship building and product promotion, ensuring customer satisfaction and loyalty. Achievements include significantly enhancing member relations through personalized support and technical assistance.
Overview
12
12
years of professional experience
Work History
Member Service Specialist II
Golden 1 Credit Union
Lincoln , CA
09.2019 - Current
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Developed relationships with members to increase loyalty and satisfaction through personal contact.
- Assisted members with account opening processes.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Participated in community events promoting the branch's services to potential customers.
- Provided technical support related to online banking systems as needed.
Barista
Safeway
Lincoln
06.2012 - 08.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate of Arts - Culinary Arts
Institute of Technology
Clovis, CA07-2012
High School Diploma -
Lincoln High School
Lincoln , CA06-2011
Skills
- Customer Engagement
- Product Promotion
- Member relations
- Account Maintenance
- Customer service standards
- Relationship Building
Timeline
Member Service Specialist II
Golden 1 Credit Union
09.2019 - Current
Barista
Safeway
06.2012 - 08.2019
Associate of Arts - Culinary Arts
Institute of Technology
High School Diploma -
Lincoln High School