Michaell A Arrechavala
Hialeah,FL
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and make valuable contributions to organizational growth.
Overview
16
16
years of professional experience
Work History
Member Service Specialist II
Space Coast Credit Union
10.2023 - Current
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Promoted cross-selling efforts by educating members on bank products and services, resulting in increased sales.
- Built trusting relationships with members through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless member experience.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Educated members on use of banking website and mobile apps.
Member Service Specialist
Space Coast Credit Union
03.2021 - 10.2023
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with members by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its members.
Resident Services Specialist
KW Property Management
11.2014 - 03.2021
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Established open lines of communication between diverse groups of residents, promoting understanding and respect among neighbors.
- Educated residents on community policies and procedures, minimizing misunderstandings and violations.
Valet Supervisor
Park One of Florida
01.2012 - 01.2014
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
CVS Shift Supervisor
CVS Pharmacy
01.2009 - 01.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05.2025
High School Diploma -
Westland Hialeah High School
Hialeah, Florida05.2011
Skills
- Customer Service-Oriented
- Multitasking and Prioritization
- Sales and Cross-Selling
- Building Customer Trust and Loyalty
- Cash Drawer Reconciliation
- Vault Monitoring
- Bilingual in Spanish
- Honest and Dependable
Timeline
Member Service Specialist II
Space Coast Credit Union
10.2023 - Current
Member Service Specialist
Space Coast Credit Union
03.2021 - 10.2023
Resident Services Specialist
KW Property Management
11.2014 - 03.2021
Valet Supervisor
Park One of Florida
01.2012 - 01.2014
CVS Shift Supervisor
CVS Pharmacy
01.2009 - 01.2012
Associate of Arts - Business Administration And Management
Miami Dade College
High School Diploma -
Westland Hialeah High School
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