Danny Carpenter
Clio
Summary
Dynamic service manager with a proven track record in customer relationship management. Proficient in addressing customer complaints and building lasting relationships that drive repeat business and strengthen brand loyalty.
Overview
18
18
years of professional experience
Work History
North American service manager
Snap-On Tools
Conway
01.2018 - 05.2026
- Led Projects and installations in the United States from start to finish.
- Maintained compliance with safety standards and company policies in service operations.
- Resolved customer complaints through tailored solutions, enhancing customer satisfaction and loyalty.
- Cultivated long-term relationships with customers, driving repeat sales and fostering brand loyalty.
- Maintained compliance with safety standards and company protocols in service operations.
Development Engineer
VLF Automotive
Auburn Hills
03.2010 - 01.2018
- Collaborated with cross-functional teams to design and test prototypes.
- Managed project timelines and resources to meet development milestones.
- Participated in design reviews and provided feedback on proposed solutions.
- Documented engineering processes and maintained accurate project records.
- Maintained effective communication between various stakeholders involved in a project.
Test Engineer
Azure Dynamics
Oak Park
04.2008 - 02.2010
- Developed test plans and strategies for products.
- Created test data for validating scenarios based on functional requirements.
- Collaborated with developers to troubleshoot and resolve issues efficiently.
- Coordinated with cross-functional teams to align testing efforts with project goals.
- Documented test results and reported findings to project teams regularly.
- Ensured precise functioning of technical equipment through calibration.
Education
Associate of Applied Science -
ITT Technical Institute
Carmel, IN06-2000
Some College (No Degree) - Automotive Engineering
Ferris State University
Big Rapids, MISkills
- Service operations
- Customer relationship management
- Project management
- Installation leadership
- Quality assurance
- Compliance adherence
Timeline
North American service manager
Snap-On Tools
01.2018 - 05.2026
Development Engineer
VLF Automotive
03.2010 - 01.2018
Test Engineer
Azure Dynamics
04.2008 - 02.2010
Associate of Applied Science -
ITT Technical Institute
Some College (No Degree) - Automotive Engineering
Ferris State University