Danny Castaneda

• Built and maintained relationships with clients to provide ongoing support.

• I effectively engaged and educated prospective customers and existing owners through diverse channels such as calls, emails, texts, and outbound events, significantly bolstering the sales pipeline.

• - Provided top-tier customer service throughout the entire sales and delivery cycle, including vehicle installation, ensuring a seamless experience and fostering lasting customer relationships.

• Engaged walk-in guests promptly and personally, fostering a welcoming atmosphere and initiating conversations to ensure a positive customer experience.

• Demonstrated a mastery of all Tesla products and services, staying informed about electric vehicle industry trends and local incentives, showcasing adaptability and a commitment to staying current in a dynamic market.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Optimized store displays and appearance via strategic merchandising.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Managed store organization, maintenance, and purchasing functions.
• Completed routine store inventories.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Submitted orders for new inventory.
• Trained team members in successful strategies to meet operational and sales targets.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

• Coordinated consistent on-time deliveries of damage-free goods.
• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Managed cross-functional, Number-member team to meet account needs through training and creative approaches.
• Improved customer satisfaction by ensuring timely and accurate deliveries.
• Enhanced operational efficiency by optimizing delivery routes using GPS technology.
• Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
• Collaborated with team members to ensure smooth workflow and fast order processing.
• Assisted in inventory management, keeping track of stock levels for accurate order fulfillment.
• Conducted pre-delivery vehicle inspections to ensure safety and optimal performance during trips.

• Adhere to company standards by proving excellent customer service for both English and Spanish speaking customers
• Provide technical support to customers, as well as troubleshoot malfunctioning devices to the best of my ability
• Not only meet but exceeded Sales Quota on a monthly basis
• As a Pillar of Relationship Building and Influence, coached a team of 7 on a daily basis to meet store standards and motivate them to reach their best potential
• Provided cross-training to newly opened stores and build effective team relationship in an existing store
• As a Key Holder, Perform end of day closing procedures, provide end of day store tallies of sales as well as employee performance to a team of Management.
• Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
• Organized promotional events within the store to attract new customers and increase brand awareness within the community.
• Conducted regular audits of display merchandise, ensuring accurate pricing information was displayed clearly for customers'' benefit.
• Monitored wireless sales space to establish familiarity with various carriers.
• Maintained sound knowledge of company product suites.
• Performed in-store product demonstrations at assigned events.

• Greet customers, answer incoming and outgoing calls, follow-up on leads, process customer payments and maintain store cleanliness
• Keep inventory of store products and accessories, keep records of money and sales receipts, perform store opening procedures
• Provide excellent customer service while meeting and exceeding sales quotas.