MAYRA CRUZ
Houston,Texas
Summary
Motivated employee eager to embrace new challenges.,Demonstrates strong work ethic and adaptability while collaborating with others.,Capable of effectively mastering new skills to support team objectives.,Career-focused individual seeking an entry-level position to assist in achieving organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Texas Insurance Agency
Houston, TX
11.2023 - Current
- Assisted customers by resolving inquiries and issues promptly.
- Processed policy updates and renewals while adhering to regulations and company guidelines.
- Worked with underwriting teams to evaluate risk and develop customized insurance options for clients.
- Guided new team members in customer service practices and software usage to boost efficiency.
- Executed policy modifications accurately to fulfill client requests in a timely manner.
- Responded to incoming calls to effectively communicate product benefits to potential customers and support existing policyholders.
- Managed sensitive client data with care, following strict privacy protocols.
- Recorded customer interactions and transactions for precise record-keeping.
- Cultivated strong client relationships by offering tailored service and support for various insurance products.
Licensed Insurance Agent
Lightning Insurance Group
Houston, TX
06.2021 - 11.2023
- Pursued continued professional development through insurance workshops, courses and webinars.
- Explained different options to prospective clients, encouraging the sale of insurance policies that best fit their needs.
- Responded to customer inquiries and problems to promote great service.
- Researched insurance plans to find good options for clients’ needs.
- Engaged customers and provided a high service level by carefully explaining documents’ details.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Beauty Advisor/ Main Cashier
Ulta Beauty
Houston, TX
10.2019 - 04.2022
- Achieved customer satisfaction by instructing clients on makeup application and product use for desired appearances.
- Enhanced guest experiences by fostering connections through superior skincare, makeup, and fragrance engagements.
- Drove sales growth by delivering personalized beauty experiences tailored to individual customer preferences.
- Ensured store areas were sanitized and well-stocked, adhering to cleanliness and visual merchandising standards.
- Stay informed on evolving beauty trends to enhance professional skills and meet diverse customer needs.
- Leveraged upselling strategies to promote additional products and services, positively impacting sales outcomes.
- Completed purchase transactions and processed payments with accuracy and efficiency.
- Provided support at the reception desk by answering phone calls, scheduling appointments, and managing payment transactions.
- Greeted customers to understand their needs and preferences promptly.
- Maintained up-to-date knowledge of sales initiatives, return policies, and security practices.
- Unboxed and organized new merchandise on shelves in an appealing manner to maximize product visibility.
Assistant Manager
Sally Beauty
Houston, TX
04.2014 - 01.2019
- Directed scheduling, workflow organization, and shift coverage to align with business objectives.
- Oversaw inventory accuracy by conducting stock assessments and addressing discrepancies.
- Allocated daily tasks to team members to maximize overall productivity.
- Developed and enforced inventory control protocols to ensure stock levels, manage costs, and satisfy customer demand.
- Conducted thorough opening, closing, and shift change procedures to maintain operational excellence each day.
- Exhibited professionalism and poise in stressful scenarios, successfully de-escalating tense situations.
- Mentored new hires, delivering insights into various company programs and enhancing their onboarding experience.
Education
High school or equivalent - undefined
WT HALL
Houston, TX05.2008
Skills
- Insurance Sales Strategy - 5 years
- Insurance Coverage Verification - 5 years
- Records Maintenance - 5 years
- Policyholder Communication - 5 years
- Policy Changes - 5 years
- Verbal and Written Communications - 5 years
- Policy Renewals - 5 years
- Customer Engagement - 9 years
- Customer Billing - 5 years
- Insurance Policy Sales - 5 years
- POS Systems - 9 years
- Customer Service - 9 years
- Cash Handling - 9 years
- Customer Relations - 9 years
- Honest and Dependable
- Credits and Refunds
- Cooperative Attitude
- Reliable and Responsible
- Cash Register Operation
- Credit and Cash Transactions
- Bilingual (Fluent in English & Spanish)
- Reading and Writing in English & Spanish
Certification
- General Lines- Property and Casualty License
- 11/2021
Timeline
Licensed Insurance Agent
Texas Insurance Agency
11.2023 - Current
Licensed Insurance Agent
Lightning Insurance Group
06.2021 - 11.2023
Beauty Advisor/ Main Cashier
Ulta Beauty
10.2019 - 04.2022
Assistant Manager
Sally Beauty
04.2014 - 01.2019
High school or equivalent - undefined
WT HALL