Tydarrius Hill
Lehigh Acres,FL
Summary
Seasoned professional with over 10 years of experience in customer service and insurance sales, notably at Tranzact Insurance Solutions. Excelled in client retention and policy management through exceptional communication and negotiation skills. Proven track record in developing comprehensive insurance plans, enhancing customer satisfaction, and leading team development. Proficient in CRM systems and advanced record-keeping.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Tranzact Insurance Solutions
Fort Myers, FL
06.2024 - 12.2024
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Sought out new clients and developed clientele by networking to find new customers.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
Case Manager
Alta Resources
Fort Myers, FL
01.2022 - 03.2024
- Maintained accurate case records and documentation according to agency guidelines.
- Identified barriers to client success and developed strategies to overcome them.
- Negotiated with insurance companies and other payers to secure coverage for client services.
- Utilized case management software and databases for efficient information tracking.
- Monitored client progress through regular follow-ups and case reviews.
- Monitored client progress through regular follow-up contacts.
Customer service representative
Ace Hardware
10.2020 - 11.2021
FCA representative
Alta Resources
Lehigh Acres, FL
07.2019 - 10.2020
- Responsible for booking appointments with dealers for warranty repairs on vehicles
- Creating litigation cases for accidents due to manufacturers errors
- Provide excellent customer service in vehicle inquiries
Customer Service Associate
Comcast
06.2016 - 07.2019
- Responsible for selling and troubleshooting various Comcast products including cable, internet, landline phone and cell phone
CSR
Alorica
01.2015 - 03.2016
- Responsible for the troubleshooting of various Electronics including computers, tv's, cameras, security systems and tablets
Education
High School Diploma - Nursing
East Lee County High School
01.2014
Skills
- Advanced With Databases
- Advanced In Record Keeping
- Great Communication
- Great Organization
- Experienced With Windows
- 70 WPM Typing
- Experienced With MS Office
- Experienced With Word
- 10 Years Of Exp
- Team training and development
- Insurance sales strategy
- Negotiation techniques
- Client retention
- Policy management
- Risk assessment
- Insurance sales expertise
- Complaint resolution
- Account updating
- Scheduling
- Filing
- Service upselling
- Spreadsheets
- Empathy and patience
- Customer education
- Brand representation
- Lead generation
- [Software] CRM system proficiency
- Quality control
- Relationship building
- Multi-task management
- Task prioritization
- Coordination
- Tactful and diplomatic
Certification
- Fork Lift Certification
- Medical Examiners Certification
- Licensed medical insurer
- Commercial Learners Permit
Timeline
Licensed Insurance Agent
Tranzact Insurance Solutions
06.2024 - 12.2024
Case Manager
Alta Resources
01.2022 - 03.2024
Customer service representative
Ace Hardware
10.2020 - 11.2021
FCA representative
Alta Resources
07.2019 - 10.2020
Customer Service Associate
Comcast
06.2016 - 07.2019
CSR
Alorica
01.2015 - 03.2016
High School Diploma - Nursing
East Lee County High School
Similar Profiles
Elizabeth A BlasimanElizabeth A Blasiman
Licensed Health and Life Insurance Agent at Tranzact Insurance SolutionsLicensed Health and Life Insurance Agent at Tranzact Insurance Solutions
Ashley JacksonAshley Jackson
Licensed Health Insurance Agent at Tranzact Insurance SolutionsLicensed Health Insurance Agent at Tranzact Insurance Solutions
Tiffany SutherlandTiffany Sutherland
Licensed Health Insurance Agent at Tranzact Insurance SolutionsLicensed Health Insurance Agent at Tranzact Insurance Solutions
Ekia JonesEkia Jones
CSR, Sales at Tranzact Insurance SolutionsCSR, Sales at Tranzact Insurance Solutions
Karen DillonKaren Dillon
Director, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, IncDirector, Sr. Manager & Manager, Accounts Payable, at Child Development Schools, Inc