Crystal Lubina
Los Angeles,CA
Summary
Energetic adaptable insurance agent, manager and entrepreneur with 18 years experience in all aspects of business and operations management. Exceptional interpersonal skills combined with proven ability to drive profitability manage and nurture talent, deliver sales growth form strategic partnerships and successfully implement challenging projects. Natural leader, follower and overall teammate with distinguished team-building skills and excellent conflict resolution abilities as well as a strong work ethic and great sense of humor and optimism to learn and grow.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Auto Club of Southern California, AAA
Los Angeles, CA
11.2020 - Current
- Developed customized insurance solutions and calculated quotes based on client needs and risk assessments.
- Educated clients on policy benefits, coverage and limit options, and claims processes.
- Managed renewals and modifications to existing policies, ensuring compliance with regulations.
- Collaborated with underwriters to assess risks and determine appropriate coverage levels.
- Trained and mentored new agents on product knowledge and sales techniques.
- Implemented process improvements that enhanced customer service efficiency and satisfaction ratings.
- Analyzed market trends to identify opportunities for policy enhancements and cross-selling initiatives.
- Improved existing client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients’ assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Promoted products and services using upselling and other sales strategies.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Exceeded corporate quotas for monthly policy sales.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Responded to customer calls swiftly to resolve issues and answer questions.
Managing Partner
Copper Still Grill
02.2017 - Current
- Team based development and designed business plans from market trend analysis to achieve business objectives and targets
- Overseeing sales, stocking and arrangement to ensure optimal brand presentation
- Created consistent rapport with vendors and established relationships with numerous distributors
- Attention to detail and up-to-date market progressions for the most beneficial rotations of products
- Providing motivational staff support, counsel and encouragement to achieve operational goals in order to provide highest possible level of service
- Recruited, scheduled, trained and evaluated team members in accordance with set regulations and policies
- Performed employee evaluations on a regular basis to assist performance improvement
- Prepared and batched organized sales reports for submission to management in accounting on a regular basis
- Maintained open forum and communication between business partners and personnel
- Procured and implemented company procedures and guidelines in multiple aspects of operations
- Supervises daily shift operations, labor cost and inventory purchasing orders
Business Owner
KarmaBox
Los Angeles, CA
09.2016 - 12.2019
- Maintained files and administrative records
- Maintained errors, omissions coverage, professional liability insurance
- Researched and understood thoroughly new policies, quotes, renewals, policy changes, and audits concerning business
- Managed maintenance of machines and products including regulations and safety guidelines
- Process, renew and keep accurate accounts for assigned personnel
- Provided excellent human resources management skills to organization
- Overseer of company with quotes and production for current and new clients and supplies based on standard operating procedures
- Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information, inspections, audits, and local and state policy changes
Director of Operations
Charles Billiard & Sports Bar
05.2011 - 08.2017
- Ensuring financial targets and other agreed targets are met in all departments
- Reviewing working practices to ascertain if it is successful and if not, devise an alternative
- Making sure safety regulations are followed
- Keeping employees motivated and organising appropriate training
- Ensuring the business operates within the company's mission statement
- Investigating customer satisfaction and reporting any issues
- Working with department heads and senior management to get the best performance from staff
- Driving the business to increase profits
- Working with legal departments on any matters that occur
- Reviewing and approving equipment needs
- Working with many different departments and people
- Getting to make a real difference to a company
- Coming up with solutions to problems and having the power to implement them
Education
Bachelor of Science - Data Science
University of Massachusetts (Umass Global)
OnlineBachelor of Arts - Business Administration
California State University - Northridge
05.2008
Skills
- MS Office (Word, Excel, PowerPoint, SalesForce) - Advanced
- Graphic Design/Coding - Intermediate
- Web & Social Media - Advanced
Affiliations
Los Angeles Food Bank Volunteer
Certification
Licensed in Personal Lines & Life Insurance
Timeline
Licensed Insurance Agent
Auto Club of Southern California, AAA
11.2020 - Current
Managing Partner
Copper Still Grill
02.2017 - Current
Business Owner
KarmaBox
09.2016 - 12.2019
Director of Operations
Charles Billiard & Sports Bar
05.2011 - 08.2017
Bachelor of Science - Data Science
University of Massachusetts (Umass Global)
Bachelor of Arts - Business Administration
California State University - Northridge