Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Pia Zavala

Miami,FL

Summary

Driven and goal oriented individual with expertise in personal lines insurance, B2B & B2C sales, and customer service with two years of experience identifying clients needs and resolving customer issues by creating solutions that meet both business and customer needs. Knows how to follow instructions and is always looking for improvement. Successful at handling simultaneous issues in high-volume environments.

Overview

2
2
years of professional experience

Work History

Licensed Insurance Agent

Tucker Insurance
Miami, FL
09.2023 - 06.2024
  • Prepared proposals tailored to customers' needs and conducted closing interviews to increase insurance sales by 20%
  • Provided customer service to English speakers, which involved 70% of customers
  • Advised clients on their insurance needs and coverage options based on individual requirements.

Customer Service Coordinator

Tucker Insurance
West Lafayette, IN
06.2022 - 12.2022
  • Filed claims, wrote quotes, and made policy changes in a timely manner
  • Provided customer service assistance via phone and email.
  • Visited companies to introduce our product and increased B2B sales by 7%

Barista

Starbucks
West Lafayette, IN
01.2022 - 05.2022
  • Operated cash register, made coffee and built a pleasant working atmosphere for my coworkers
  • Provided customer support to +200 clients on a day to day basis
  • Worked with a team to provide a satisfying experience to customers

Role Plays

CSR 315
West Lafayette, IN
01.2022 - 05.2023
  • Participated in Role Plays and Sales Competitions with First Merchants Banks, School Date Books. Sherwin-Williams, AT&T, and Gallagher.
  • Performed cold calls and sent emails to learn about my customer's needs
  • Built a relationship with my customers by asking questions and creating a comfortable environment.
  • Set up meetings to present products that would satisfy my customer's needs and close sales.

Education

Bachelor of Science - Selling And Sales Management

Purdue University
West Lafayette, IN
05.2023

MBA - Digital And Strategic Marketing

Westcliff University
Miami, FL

Skills

Languages: Fluent in Spanish and English

Skillset:

  • Advanced in the use of Microsoft Word, Excel, and Powerpoint
  • Salesforce
  • Personal Lines Insurance
  • Relationship Building
  • Customer Service
  • Detail-Oriented
  • Solid Problem Solver
  • Active Listener
  • Team Leadership

Timeline

Licensed Insurance Agent

Tucker Insurance
09.2023 - 06.2024

Customer Service Coordinator

Tucker Insurance
06.2022 - 12.2022

Barista

Starbucks
01.2022 - 05.2022

Role Plays

CSR 315
01.2022 - 05.2023

Bachelor of Science - Selling And Sales Management

Purdue University

MBA - Digital And Strategic Marketing

Westcliff University

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Maria Pia Zavala