Amanda Carballido
Lake Worth,USA
Summary
Customer-focused professional with strong front-desk, administrative, and client service experience. Background in high-volume customer interaction, scheduling, phone management, and record accuracy. Known for clear communication, professionalism, and the ability to multitask in fast-paced environments. Bilingual in English and Spanish, with strong interpersonal and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Estrella Insurance
10.2023 - 12.2025
- Serve as first point of contact for clients in person, by phone, and electronically.
- Manage client records, documentation, and policy updates with accuracy and confidentiality.
- Assist with scheduling, inquiries, and issue resolution to ensure positive client experiences.
- Communicate complex information clearly and professionally in both English and Spanish.
- Maintain compliance with agency and regulatory standards.
Customer Service & Sales Support
Starbucks & Crema Gourmet
12.2022 - 03.2024
- Delivered front-line customer service in high-volume, fast-paced environments.
- Handled transactions, addressed concerns, and ensured efficient service flow.
- Maintained a welcoming, professional atmosphere for guests.
- Strengthened communication and problem-solving skills under pressure.
Phone Store Associate
Boost Mobile
04.2022 - 11.2022
- Assisted customers with account inquiries, billing, and service changes.
- Managed sensitive customer information with accuracy and discretion.
- Built rapport with clients to encourage retention and repeat business.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL08.2028
High School Diploma - undefined
Ruben Martinez Institute
Cuba03.2019
Skills
- Front Desk & Reception Support
- Phone & Email Communication
- Appointment Scheduling & Check-In
- Customer Service & Conflict Resolution
- Data Entry & Record Management
- Microsoft Office (Word, Excel, PowerPoint)
- Multitasking in Fast-Paced Environments
- Bilingual: English & Spanish
Certification
Florida 2-20 General Lines Insurance License
LANGUAGES
English – Full Professional Proficiency
Spanish – Native / Bilingual
Timeline
Licensed Insurance Agent
Estrella Insurance
10.2023 - 12.2025
Customer Service & Sales Support
Starbucks & Crema Gourmet
12.2022 - 03.2024
Phone Store Associate
Boost Mobile
04.2022 - 11.2022
High School Diploma - undefined
Ruben Martinez Institute
Associate of Arts - Business
Palm Beach State College