Laura Guardado
Fort Worth,TX
Summary
Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
A-max Auto Insurance
2023.03 - Current
- Calculated quotes and educated potential clients on insurance options.
- Promoted products and services using upselling and other sales strategies.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Center Aide
City Of Fort Worth
2019.07 - 2022.03
- Set up classroom equipment and organized activities.
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Clerk
Fort Worth Independent School District
2015.06 - 2017.10
- Interacted with parents by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Education
Cosmetology License - Cosmetology
Ogle School of Hair Skin Nails - Hurst
Hurst, TX06.2012
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.2009
Skills
- Bilingual Spanish Fluent
- Database
- Promotions and Marketing Strategies
- Customer Service and Assistance
- Client Relationship Management
- Customer Follow-Up
- Strong Telephone Etiquette
- Computer skills in Microsoft Word, Excel, Outlook and PowerPoint
- Dependability and adaptability
- Initiative and problem-solving abilities
- Effective time management
Timeline
Licensed Insurance Agent
A-max Auto Insurance
2023.03 - Current
Center Aide
City Of Fort Worth
2019.07 - 2022.03
Clerk
Fort Worth Independent School District
2015.06 - 2017.10
Cosmetology License - Cosmetology
Ogle School of Hair Skin Nails - Hurst
High School Diploma -
Eastern Hills High School
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