Ana Flores
Sun Valley,NV
Overview
9
9
years of professional experience
Work History
Licensed Insurance Agent
State Farm
Reno, NV
10.2023 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Leasing Agent
ConAM Management
Reno, NV
03.2023 - 10.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Front Desk Receptionist
H&R Block
Reno, NV
01.2022 - 04.2023
- Completed all tasks in compliance with company policies and procedures
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel
- Completed data entry and filing to keep records updated for easy retrieva
Retail Sales Associate
Target
Reno, NV
06.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Lead Cashier
Ulta Beauty
Reno, NV
12.2019 - 06.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Assisted customers by answering questions and fulfilling requests.
Warehouse Team Lead
Hobbico
Reno, NV
03.2016 - 06.2018
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
- Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets
- Oversaw daily operations and shipping and handling processes
Education
Associate of Science -
Truckee Meadows Community College
Reno, NV06.2024
Certified Nursing Assistant - undefined
Truckee Meadows Community College
Reno, NV05.2018
GED - undefined
Innovations High School
Reno, NV08.2015
Skills
- Fluent In Spanish
- Engaging with Diverse Customers
- Customer Experience
- Conflict Management
- Verbal and Written Communication
- Team Cooperation
- Adaptability and Dependability
- Sales Goal Attainment
Timeline
Licensed Insurance Agent
State Farm
10.2023 - Current
Leasing Agent
ConAM Management
03.2023 - 10.2023
Retail Sales Associate
Target
06.2022 - 12.2022
Front Desk Receptionist
H&R Block
01.2022 - 04.2023
Lead Cashier
Ulta Beauty
12.2019 - 06.2022
Warehouse Team Lead
Hobbico
03.2016 - 06.2018
Certified Nursing Assistant - undefined
Truckee Meadows Community College
GED - undefined
Innovations High School
Associate of Science -
Truckee Meadows Community College