STEVE E. GIAGIAKOS
Lancaster
Summary
Experienced professional with a background in federal government and human resources across public and private sectors. Demonstrates strong numerical acumen and adaptability, seeking opportunities in diverse industries. Proven ability to work independently and quickly acquire new skills, complemented by a strong work ethic and exceptional interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
TTEC – Independence Blue Cross
Lancaster
09.2023 - 12.2023
- Ensured clear communication over the phone while building rapport and listening to the needs of potential customers
- Recommended health plans that meet the specific needs of potential customers
- Retained existing customers – renewing their plans for the following year
Field Economist
Bureau of Labor Statistics - National Compensation Survey
Charlotte
12.2013 - 03.2023
- Gained cooperation for two voluntary surveys through persuasive communication with business owners and other government/private industry stakeholders
- Initiated contact with senior-level Bureau management, proposing ideas for innovation with BLS messaging to increase general public awareness and overall survey response
- Introduced innovative thinking to our employee training program – introducing new concepts to enhance trust from public for our voluntary surveys and Bureau as a whole
- Independently planned and prioritized goals toward achieving multiple overlapping milestones for two distinct programs
- Planned the efficient execution of time-sensitive interviews – in person and over the phone
- Successfully mentored new hire employee – coaching on best practices for survey response and interviewing techniques
- Represented BLS at the Carolinas Payroll Conference for two years, heading the agency booth delivering concise messaging to increase public awareness; speaking in front of an audience of 200 potential respondents
Operations Analyst
Citi Private Bank
Long Island City
07.2012 - 05.2013
- Executed client requests for securities and funds transfers in a fast-paced, detail-oriented working environment
- Collaborated with private banking teams and the trading desk on a daily basis to ensure that transactions were processed accurately and on time
- Successfully managed conflicting priorities on a regular basis
Education
Bachelor of Arts - Economics, Political Science
Baruch College
New York, NY05.2012
Skills
- Fluent in Spanish
- Effective communication
- Customer service
- MS Office
Timeline
Licensed Insurance Agent
TTEC – Independence Blue Cross
09.2023 - 12.2023
Field Economist
Bureau of Labor Statistics - National Compensation Survey
12.2013 - 03.2023
Operations Analyst
Citi Private Bank
07.2012 - 05.2013
Bachelor of Arts - Economics, Political Science
Baruch College
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