Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAMILLE MATTHEWS

Houston

Summary

Licensed Insurance Agent, Certified Tech Sales Agent, and Customer Service Specialist with a proven ability to excel in fast-paced sales environments. Skilled in client engagement, sales operations, and process improvement, with training in advanced sales strategies and CRM systems. Known for delivering exceptional customer experiences, building strong relationships, and adapting quickly to new challenges. Dedicated to driving results, supporting team success, and contributing to long-term business growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

HealthMarkets
Houston
01.2025 - Current
  • Provided clients with tailored insurance solutions to meet coverage needs and budget requirements.
  • Maintained organized client records, tracked leads, and conducted timely follow-ups.
  • Guided clients through onboarding and policy activation to ensure smooth implementation.
  • Contributed to team goals by supporting cross-selling and referral initiatives.

Certified Tech Sales Agent (Trainee)

CourseCareers
Houston
04.2024 - 01.2025
  • Trained in identifying customer needs and recommending tailored technology solutions.
  • Learned best practices for CRM data entry, lead tracking, and follow-up communication.
  • Shadowed senior sales representatives to understand full sales cycles and client management.
  • Assisted in preparing client presentations and proposals to support the sales team.

Customer Service Specialist

Gexa Energy
Houston
10.2023 - 04.2024
  • Clarified customer issues and determined root causes to resolve product or service complaints.
  • Maintained and managed customer files and databases.
  • Provided clear and professional communication to ensure customer satisfaction.
  • Supported process improvements to streamline service operations.

Education

High School Diploma -

Cypress Creek High School

Skills

  • Sales Operations & Client Support
  • CRM & Pipeline Management
  • Process Improvement
  • Campaign Coordination
  • Data Entry & Reporting Accuracy
  • Communication & Client Relations
  • Organization & Multi-tasking
  • Problem-Solving & Adaptability
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace
  • CRM Platforms (Salesforce, HubSpot)
  • Project Management Tools (Asana, Trello)

Certification

  • Licensed Insurance Agent
  • Certified Tech Sales Agent

Timeline

Licensed Insurance Agent

HealthMarkets
01.2025 - Current

Certified Tech Sales Agent (Trainee)

CourseCareers
04.2024 - 01.2025

Customer Service Specialist

Gexa Energy
10.2023 - 04.2024

High School Diploma -

Cypress Creek High School

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