Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Danny Chang

Cupertino,CA

Summary

Proven track record of enhancing guest satisfaction, demonstrated during tenure at Walgreens by mastering point-of-sale systems for transaction efficiency and fostering strong guest relationships. Excelled in cleanliness maintenance and guest service, showcasing patience and empathy. Achieved notable accuracy in order processing, contributing to team success.

Overview

12
12
years of professional experience

Work History

Check-out Clerk

Walgreens
09.2020 - 07.2024
  • Expedited transactions through proficient use of point-of-sale systems and equipment.
  • Increased repeat business by cultivating strong relationships with guests through friendly service and attentive assistance.
  • Handled returns and exchanges professionally, resolving guest issues promptly while adhering to company policies.
  • Achieved high levels of accuracy by thoroughly scanning each barcode prior to finalizing purchases.
  • Learned duties for various positions and provided backup at key times.

Busser/Dishwasher

Betsy's Restaurant
06.2021 - 07.2023
  • Reset and cleaned tables quickly to prepare for new guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Maintained welcoming restaurant atmosphere, contributing to positive guest experiences by keeping dining area neat.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Pizza Delivery Driver

Papa John's Pizza
06.2012 - 07.2017
  • Improved guest satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid guest complaints.
  • Interacted professionally with guests in person or by phone and acted with sense of urgency to drive positive guest experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.

Education

Associate of Arts - General Studies

De Anza College
Cupertino, CA
06.1993

Skills

  • Patience and Empathy
  • Workplace Safety
  • Stocking shelves
  • Cleanliness Maintenance
  • Guest Service

Languages

Spanish
Limited Working
French
Limited Working

Timeline

Busser/Dishwasher

Betsy's Restaurant
06.2021 - 07.2023

Check-out Clerk

Walgreens
09.2020 - 07.2024

Pizza Delivery Driver

Papa John's Pizza
06.2012 - 07.2017

Associate of Arts - General Studies

De Anza College

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Danny Chang