Danny Dinh
Largo
Summary
Dedicated gym receptionist with proven strengths in customer service and multitasking. Committed to enhancing member experiences through effective front desk operations and active listening.
Friendly and efficient receptionist known for exceptional customer service and organizational skills. Experienced in managing front desk operations and resolving member concerns, ready to support a positive gym atmosphere.
Overview
2
2
years of professional experience
Work History
Gym Receptionist
Amped Fitness
01.2025 - Current
- Managed front desk operations, ensuring seamless member check-in and service delivery.
- Assisted with membership inquiries, providing accurate information on services and promotions.
- Handled customer feedback and resolved issues promptly to enhance member satisfaction.
- Maintained cleanliness and organization of reception area, contributing to positive first impressions.
- Supported marketing efforts by promoting fitness programs through social media platforms.
- Trained new reception staff on procedures and customer service best practices.
- Monitored equipment availability and reported maintenance needs to ensure safety standards were met.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Checked members into gym by scanning badges.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
- Assisted in managing inventory for gym merchandise, ensuring availability of popular items.
- Managed incoming calls to resolve queries and book appointments, ensuring seamless gym operations.
- Enhanced gym member experience by providing friendly and efficient check-in and check-out services.
- Fostered positive first impression of gym by warmly greeting all visitors.
- Enhanced security by diligently managing access control for gym facilities.
Sales Associate
Marshalls
03.2024 - 11.2024
- Assisted customers in locating merchandise and provided product information.
- Maintained organized sales floor by restocking shelves and arranging displays.
- Collaborated with team members to enhance customer service experiences.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote seasonal promotions and product visibility.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction levels.
- Monitored inventory levels, restocked shelves, and reported discrepancies to management promptly.
- Provided training for new associates on store policies, procedures, and customer service standards.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Participated in promotional events to increase brand awareness and drive foot traffic into the store.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Saint Petersburg College
Seminole, FL08-2028
Skills
- Team player attitude
- Health and safety awareness
- Meeting preparation
- Marketing support
- Reception desk management
- Customer service
- Call answering and routing
- Inventory management
- Teamwork
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Customer satisfaction
- Organizational skills
- Active listening
Languages
Vietnamese
Native or Bilingual
Timeline
Gym Receptionist
Amped Fitness
01.2025 - Current
Sales Associate
Marshalls
03.2024 - 11.2024
High School Diploma -
Saint Petersburg College