Danny Ermis
Dallas,TX
Summary
Just a little bit about myself: Dedicated professional, with a natural ability to adapt and learn under any working environment. Greatly enjoy challenges and finding solutions all while keeping a positive attitude. Background has extensive experience in traditional and non-traditional retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Thank you for taking the time to review.
Overview
13
13
years of professional experience
Work History
Store Manager
Custom Ink
02.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Store Representative
Custom Ink
02.2021 - Current
- Manage appointments with customer while providing a WOW experience
- Assisting with converting customers to long term relationships including
- Big Relationships and High Potential Customers
- Assisting Store Manager with Daily tasks and ramping new employees while demonstrating strong individual contributor role in sales
- Coached new team members around the country during final portion of training to ramp into Full-Time role
- Place orders for In Store Print stock and Printer Maintenance
- Manage Opportunities for sales within Salesforce to drive completion of order placement
- Contributing in Sales toward monthly Store Goals and driving business forward
- Cold calling leads and customers to attract business to the Stores
- Channel
- Engaging in Outreach events to acquire future customers and potential Big Relationships.
Production Associate
Custom Ink
03.2020 - 02.2021
- Perform inventory management and check ins of shipments received
- Also work with return shipments and computer inventory systems to maintain accuracy or orders and shipments
- Float to other production responsibilities as designated during reduced manning in support of orders and guidelines throughout daily shifts
- Spotlight Award Winner for Rookie of the Year
Engineer III
Atlantis Resort Casino & Spa
11.2018 - 03.2020
- Responsibilities include maintaining all equipment throughout Casino
- Restaurants, Hotel, and Spa along with all mechanical equipment rooms on property
- Maintain all systems and building components including, but not limited to, mechanical and electrical systems, pumps, pool systems, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, pool operation, and other hotel equipment throughout entire property.
Engineer III
Hotel Van Zandt
09.2015 - 11.2018
- Maintaining all equipment, systems and building components including mechanical and electrical systems, pumps and pool systmes, HVAC, refrigeration systems, plumbing, locks, Periodic maintenance on rooms, furniture, paint, wall coverings, pool operations, and upkeeping restaurant and Café components.
Assistant Project Manager
Bartlett Cocke General Contractors
05.2014 - 09.2015
- Plan, develop, coordinate, and manage onsite construction engineering activities for commercial building projects for Central
- Health – S.E
- Health & Wellness Center
- Organizing project meetings with Owner, Architects, and Subcontractors
- Balancing schedule with subcontractors and equipment through submittal processes within company and with Architect.
Missile and Space Facilities Apprentice – Senior Airman
United States Air Force
05.2010 - 05.2014
- Install, operate, maintain, and repair power generation and distribution systems for 90th Missile Wings 150 Minuteman III Intercontinental Ballistic
- Missile Weapon Systems, and Missile Alert Facilities for mission readiness and on-alert status for national security and deterrence
- Environmental control and associated support systems and equipment for space lift.
Education
Bachelor of Arts - Communications
Grand Canyon University
Phoenix, AZ05.2018
Master's - Public Administration, Government & Policy
Grand Canyon University
Skills
- Microsoft Window/Office (Excel, Word
- PowerPoint, Excess, Project)
- Salesforce CRM, METRC
- Great Attitude
- Business Development and Planning
- Program Optimization
- Delivering Reviews
- Retail Inventory Management
- Consumer Trends
- Customer Experience
- Employee Motivation
- Customer Needs Assessments
Timeline
Store Manager
Custom Ink
02.2023 - Current
Store Representative
Custom Ink
02.2021 - Current
Production Associate
Custom Ink
03.2020 - 02.2021
Engineer III
Atlantis Resort Casino & Spa
11.2018 - 03.2020
Engineer III
Hotel Van Zandt
09.2015 - 11.2018
Assistant Project Manager
Bartlett Cocke General Contractors
05.2014 - 09.2015
Missile and Space Facilities Apprentice – Senior Airman
United States Air Force
05.2010 - 05.2014
Bachelor of Arts - Communications
Grand Canyon University
Master's - Public Administration, Government & Policy
Grand Canyon University