Danny Gandy
10391 Mahalo Way, Garden Grove,CA
Summary
Security Supervisor with strong integrity and commitment to safety. Expertise in first-aid and emergency protocols, effectively managing high-pressure situations. Experienced in maintaining safety across campus grounds and facilities, with skills in roving and entrance control. Demonstrated ability to remain composed during challenging interactions.
Overview
8
8
years of professional experience
Work History
Office Technician
County of Orange
05.2024 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team-building activities, fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks, and meeting deadlines.
- Demonstrated commitment to patient confidentiality by adhering to HIPAA guidelines at all times.
- Adhered to strict confidentiality guidelines to protect participant information.
- Processed incoming documents for data entry and record maintenance.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
Security and Safety Supervisor
Pacific Hospitality Group
09.2021 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Collaborated with law enforcement officers regularly.
- Participated in staff meetings, special events and professional development activities.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Provided expert guidance in developing workplace safety policies, resulting in decreased accident rates.
- Evaluated employee performance regularly, providing constructive feedback aimed at enhancing productivity and job satisfaction levels.
- Developed comprehensive plans for various operations, resulting in timely execution of tasks and objectives.
- Enhanced team collaboration in SOP development through regular communication and feedback sessions.
Valet Attendant
ACE Parking Management
02.2021 - 02.2023
- I answered the guests' questions about property amenities and services.
- Provided exceptional customer service to enhance guest experiences daily.
- Monitored and documented guest traffic flow in the valet lot.
- Parked and retrieved cars carefully to prevent damage, and avoid delays.
- Completed claim check, vehicle damage, and billing dispute forms.
- Trained new staff on proper parking procedures and company policies.
Police Explorer
Garden Grove Police Department
02.2018 - 10.2021
- Worked closely with law enforcement by helping perform law enforcement duties.
- Assisted in various law enforcement duties including traffic control, DUI checkpoints.
- Volunteered 100s of hours.
- Constant training in police work and knowledge.
- Supervised crowds at busy events to prevent injuries and property destruction.
Supervisor / Cook / Drink Maker
Tastea
12.2020 - 03.2021
- Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
Lifeguard
Great Wolf Lodge
03.2018 - 03.2019
- Monitored safety of all guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Entered water immediately to pull struggling swimmers to safety.
- Saved distressed persons using rescue techniques and equipment.
Education
Criminal Justice
Golden West Community College
Huntington Beach05.2024
High School Diploma -
Garden Grove High School
Grove Grove, CA06.2020
Skills
- Communication skills
- Front desk operations
- Document management
- Data entry
- Written communication
- Customer service
- Leadership abilities
- Radio code proficiency
- Theft prevention
- Security regulation enforcement
- CCTV monitoring
- Activity logging
- Report writing
- Emergency response
- Conflict resolution
- Traffic control
Timeline
Office Technician
County of Orange
05.2024 - Current
Security and Safety Supervisor
Pacific Hospitality Group
09.2021 - Current
Valet Attendant
ACE Parking Management
02.2021 - 02.2023
Supervisor / Cook / Drink Maker
Tastea
12.2020 - 03.2021
Lifeguard
Great Wolf Lodge
03.2018 - 03.2019
Police Explorer
Garden Grove Police Department
02.2018 - 10.2021
Criminal Justice
Golden West Community College
High School Diploma -
Garden Grove High School