Danny Glasby
AT&T
South Fulton,GA
31
years of professional experience
Results-driven communication technician with a strong background in network efficiency and technical support. Skilled in schematic interpretation and enhancing user experience through dedicated training and problem resolution. TIRKS design analysis.
Work History
Communication Technician/Personal Trainer
30 Years 11 Months- Improved network efficiency by implementing and maintaining communication systems and equipment.
- Conducted troubleshooting procedures to resolve technical issues efficiently.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Followed standards and procedures to maintain safe a safe work environment.ironment.
- Trained junior technicians on installation protocols and safety standards.
- Led training sessions for junior technicians, fostering skill development and knowledge sharing within the team.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain a safe a safe work environment.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
- Diagnosed and resolved technical issues, enhancing customer satisfaction and service reliability.
Education
Electronic Technician - Electronic Technician
Skills
Network design
LAN and WAN networks
Troubleshooting
Remote support
Schematic interpretation
Circuit layouts
Signal testing
VoIP systems
Test equipment operation
Facility order interpretation
Data transmission
Timeline
Communication Technician/Personal Trainer
AT&T
07.1979 - 06.2010Read More
Devry Institute of Technology
Electronic Technician from Electronic Technician
Read More