Danny Gomez
Oceanside,CA
Summary
Since March of 2022 when I was introduced to OSPM , When I volunteered for a Node Optimization project, I have dedicated All my energy into becoming an OSPM Technician, by educating myself by Taking over 60 Courses for OSPM Training . Doing Countless ride alongs with different Senior Technicians , and Have developed and maintained professional work relationships with OSPM Technicians and Supervisors. Also Volunteered for a 2nd Node Optimization project in May of 2022. I am a determined and disciplined Technician that’s thinks outside the lines to accomplish projects and Goals , By bringing positive energy in every situation.
Overview
3
3
years of professional experience
Work History
Core Technologies Technician
Cox Communications
Oceanside, CA
05.2021 - Current
- Installed new Equipment , wiring , in homes with defective equipment.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, power supplies.
- Replaced defective components or parts as needed.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Assembled new systems and sub-systems .
- Assisted in the design of new products or modifications to existing products for improved performance.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer equipment while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Analyzed data collected during testing to determine root cause of failure.
- Utilized a variety of hand tools including screwdrivers, pliers, cutters, wire strippers and crimpers.
- Adhered to all safety policies and procedures while working in the environment.
- Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated various diagnostic tools to determine repair plans.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Used bolts, rivets and screws to fasten parts.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Utilized hand tools and epoxy to safely splice cables.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Delivered on-the-job training and development initiatives to new hires.
- Installed new components or replaced defective parts to restore functionality.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, to complete repairs and installations.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired equipment to confirm proper functionality.
Skills
- Plant view
- Coral
- My world
- Technician Console
- Xpertrack
- OSHA Compliance
- Home View
OSPM Based Foundation Courses
- Introduction to Cable Network Architecture
- Basic Electrical Terms and Concepts
- Introduction to passive HFC Devices
- Introduction to Basic Analog Terminology
- Introduction to Optical Fiber
- Introduction to Basic Mathematical Principles
Timeline
Core Technologies Technician
Cox Communications
05.2021 - Current
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