- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Drone Piloting
- Enjoy participating in [activity] for overall physical and mental well-being
- Hiking
- Food Tourism
- Historical Exploration
- I participate in a variety of outdoor recreational activities
- I participate in low-impact exercises to strengthen core muscles
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Baking
- I like working with my hands and fixing things
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Train Travel
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Road Trips
Danny Hall
BRISTOL
Summary
Detail-oriented IT Intern with strong communication and critical thinking skills. Proven ability to conduct user training sessions and support IT projects, ensuring system reliability and customer satisfaction.
Overview
42
42
years of professional experience
Work History
IT Intern
Pizza Plus Inc
Blountville, TN
06.2025 - 01.2026
- Supported team in maintaining network infrastructure and ensuring system reliability.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Conducted user training sessions on software applications to enhance productivity.
- Collaborated with IT staff to implement system upgrades and improvements.
- Delivered assistance and support for team-based IT projects.
- Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
- Supported senior developers in implementing new technologies and refining existing systems.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted in troubleshooting hardware and software issues for efficient operations.
Repair Technician
Pizza Plus Inc
Blountville, TN
05.2010 - 06.2025
- Diagnosed and repaired commercial kitchen equipment, ensuring optimal functionality for restaurant operations.
- Conducted preventative maintenance on appliances to minimize downtime and extend equipment lifespan.
- Collaborated with team members to streamline repair processes, enhancing service efficiency and customer satisfaction.
- Trained junior technicians on repair techniques, safety protocols, and troubleshooting methods to improve team performance.
- Evaluated equipment performance data to identify trends and recommend improvements to enhance operational reliability.
- Coordinated with clients to schedule repair services, ensuring minimal disruption to their business operations.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Repaired and maintained wide range of small and large appliances successfully.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Dismantled machines and equipment to remove defective parts.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Collaborated with team members to complete complex repairs and improve overall service quality.
- Reduced device downtime with regular maintenance and preventative measures.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
HVAC Technician
HVAC,Inc
Bristol, TN
05.2006 - 02.2010
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on heating and cooling equipment to extend system life.
- Installed new HVAC units efficiently, adhering to safety protocols and industry standards.
- Collaborated with team members to streamline workflow and improve service delivery.
- Trained junior technicians on best practices for installation and troubleshooting procedures.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Filled out detailed work orders for each job completed.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
- Ensured compliance with safety standards in all installation and maintenance tasks, promoting safe working environment.
USMC
Marine Corps Base Camp Lejeune
Camp LeJeune,NC
08.1983 - 06.1986
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Certificate - Medical Billing And Coding
Northeast State Community College
Blountville, TN05-2026
High School Diploma -
Bristol Tennessee High School
Bristol, TN05-1983
Skills
- Strong communication skills
- Hardware installation
- Mobile application development
- Continuous learning mindset
- Team collaboration
- IT support experience
- Critical thinking capacity
- Strong work ethic
- Teamwork and collaboration
- Computer repairs
- Documentation skills
- Workflow processes
- Equipment setup
- Decision-making
- Equipment maintenance
- Test automation
- Equipment troubleshooting
Interests
Timeline
IT Intern
Pizza Plus Inc
06.2025 - 01.2026
Repair Technician
Pizza Plus Inc
05.2010 - 06.2025
HVAC Technician
HVAC,Inc
05.2006 - 02.2010
USMC
Marine Corps Base Camp Lejeune
08.1983 - 06.1986
Certificate - Medical Billing And Coding
Northeast State Community College
High School Diploma -
Bristol Tennessee High School