Osei Burrell
System Administrator
Burlington,CT
Summary
Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting. Supported by four years of diverse experience in technical and customer-focused environments. Well-versed in programming languages and network fundamentals, offering practical skills in troubleshooting and software installation. Committed to leveraging these abilities to drive impactful results within dynamic team.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
IT Intern
Tunxis Community College
08.2024 - 12.2024
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Delivered assistance and support for team-based IT projects.
Lounge Supervisor
Tunxis Community College
Burlington, CT
01.2023 - 12.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Resolved conflicts between guests or employees quickly and professionally, maintaining a harmonious atmosphere in the lounge at all times.
- Maximized profitability by managing costs effectively, negotiating supplier contracts, and monitoring daily sales performance.
- Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.
Referral Agent
IBEX
01.2021 - 01.2022
- Expanded network of business contacts by attending industry events, fostering connections, and promoting referral program benefits.
- Scheduled appointments with specialists on behalf of clients.
- Continuously researched industry trends, competitor strategies, and market developments to stay informed about potential opportunities for increased referrals and business growth.
Customer Service Representative and Sales Agent
Hinduja Global Solution (HGS)
01.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Computer Information Systems
Tunxis Community College
Burlington, CT 08.2022 - 12.2024
High School Diploma -
Old Harbour High School
Old Harbour, Jamaica 08.2015 - 06.2020
Skills
Team collaboration
Networks
IT support experience
Strong communication skills
HTML
CSS
Information systems
Web development expertise
Cloud computing
Javascript
IT systems support
Problem-solving abilities
Python programming language
Attention to detail
Excellent communication
Decision-making
Multitasking
Operating systems
User interface design
Network administration
Strong programming skills
Data analysis techniques
Timeline
IT Intern
Tunxis Community College
08.2024 - 12.2024
Lounge Supervisor
Tunxis Community College
01.2023 - 12.2024
Associate of Science - Computer Information Systems
Tunxis Community College
08.2022 - 12.2024
Referral Agent
IBEX
01.2021 - 01.2022
Customer Service Representative and Sales Agent
Hinduja Global Solution (HGS)
01.2020 - 01.2021
High School Diploma -
Old Harbour High School
08.2015 - 06.2020