Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Osei Burrell

Osei Burrell

System Administrator
Burlington,CT

Summary

Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting. Supported by four years of diverse experience in technical and customer-focused environments. Well-versed in programming languages and network fundamentals, offering practical skills in troubleshooting and software installation. Committed to leveraging these abilities to drive impactful results within dynamic team.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

IT Intern

Tunxis Community College
08.2024 - 12.2024
  • Supported IT department in handling technology rollout and maintenance.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Delivered assistance and support for team-based IT projects.

Lounge Supervisor

Tunxis Community College
Burlington, CT
01.2023 - 12.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Resolved conflicts between guests or employees quickly and professionally, maintaining a harmonious atmosphere in the lounge at all times.
  • Maximized profitability by managing costs effectively, negotiating supplier contracts, and monitoring daily sales performance.
  • Increased revenue with innovative promotional events and high-quality offerings tailored to guest preferences.

Referral Agent

IBEX
01.2021 - 01.2022
  • Expanded network of business contacts by attending industry events, fostering connections, and promoting referral program benefits.
  • Scheduled appointments with specialists on behalf of clients.
  • Continuously researched industry trends, competitor strategies, and market developments to stay informed about potential opportunities for increased referrals and business growth.

Customer Service Representative and Sales Agent

Hinduja Global Solution (HGS)
01.2020 - 01.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Computer Information Systems

Tunxis Community College
Burlington, CT
08.2022 - 12.2024

High School Diploma -

Old Harbour High School
Old Harbour, Jamaica
08.2015 - 06.2020

Skills

Team collaboration

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Timeline

IT Intern

Tunxis Community College
08.2024 - 12.2024

Lounge Supervisor

Tunxis Community College
01.2023 - 12.2024

Associate of Science - Computer Information Systems

Tunxis Community College
08.2022 - 12.2024

Referral Agent

IBEX
01.2021 - 01.2022

Customer Service Representative and Sales Agent

Hinduja Global Solution (HGS)
01.2020 - 01.2021

High School Diploma -

Old Harbour High School
08.2015 - 06.2020

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Osei BurrellSystem Administrator