Tyler Mastro
Rochester,NY
Summary
Dedicated IT professional with a proven track record at East Irondequoit Central School District, excelling in IT support and customer service. Skilled in hardware and software installation, alongside strong communication abilities. Expert in team collaboration, I attempt to consistently deliver efficient solutions and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Intern
East Irondequoit Central School District
07.2024 - Current
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology distribution and maintenance.
- Assisted in development of user manuals and training materials, improving user understanding and adoption of new 3D Printers.
- Supported the Student Helpdesk at the Middle School when needed.
(I have also held this position during summers since 2022)
Lifeguard
East Irondequoit Central School District
02.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Worked 3-4 shifts a week as a student.
Education
High School Diploma -
Eastridge Sr. High School
Irondequoit, NY06-2024
Skills
- Strong communication skills
- Hardware installation
- Team collaboration
- IT support experience
- Software troubleshooting
- Microsoft office
- Customer service
- Strong work ethic
- Hardware and software installation
- Computer repairs
- Teamwork and collaboration
- Help desk support
Certification
- Dell Tech Direct Certification
- Basic Life Support Certification (BLS)
- Red Cross "Professional Rescuer" Certification
Timeline
IT Intern
East Irondequoit Central School District
07.2024 - Current
Lifeguard
East Irondequoit Central School District
02.2021 - Current
High School Diploma -
Eastridge Sr. High School
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