Summary
Overview
Work History
Education
Skills
Timeline
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Nathanael Cook

Information Technology
Wayne,NJ

Summary

Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting.

Overview

2
2
years of professional experience

Work History

IT Intern

Calvary Temple International Assembly
02.2024 - Current
  • Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems.
  • Assisted IT team members by crafting project research material for implementation.
  • Helped department set up equipment for meetings, events and operations.
  • Enhanced system security with implementation of updated firewalls and encryption methods.
  • Supported IT department in handling technology rollout and maintenance.
  • Resolved Internet and wireless and wired network access problems.
  • Researched new technologies to boost information security.

Technical Support Assistant

Calvary Temple International Assembly
05.2022 - 08.2023
  • Developed and implemented preventive maintenance procedures.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Assisted with updating technical support best practices for use by team.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured and tested new software and hardware.
  • Configured hardware and granted system permissions to new employees.
  • Monitored system performance to identify potential issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Contributed to the development of efficient support processes, reducing overall workload for the team.
  • Assisted in development of system security protocols.```

Education

Undergraduate -

Liberty University
Lynchburg, VA
05.2001 -

High School Diploma -

Liberty University
Lynchburg, VA
05.2001 -

Skills

Information Systems

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Timeline

IT Intern

Calvary Temple International Assembly
02.2024 - Current

Technical Support Assistant

Calvary Temple International Assembly
05.2022 - 08.2023

Undergraduate -

Liberty University
05.2001 -

High School Diploma -

Liberty University
05.2001 -

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Nathanael CookInformation Technology