Years of Professional Experience
Danny Hang
Member Services
Sugar Land,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Works well under pressure and always looking for new challenges. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
1
1
Certification
2
2
Languages
4
4
Post-Secondary Education
Work History
Shift Leader
Planet Fitness Gym
Edmond, OK
10.2019 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Infantryman
United States Marine Corps
San, Diego
01.2018 - 08.2019
- Directed fellow marines as a squad leader in tactics and daily responsibilities.
- Upheld core values of honor, courage, and commitment by improving and growing as a team as well as individual marines.
Assistant Manager
Royal Quick Stop LLC
Oklahoma City, OK
02.2017 - 04.2019
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
Southmoore High School
Moore, OK 08.2013 - 05.2017
Associate of Science - Chemistry
Oklahoma City Community College
Oklahoma City, OK 08.2017 - Current
Bachelor of Science - Chemistry
University of Houston
Houston, TX 01.2021 - Current
Skills
Leadership
Certification
Cardiopulmonary Resuscitation
Timeline
Bachelor of Science - Chemistry
University of Houston
01.2021 - Current
Cardiopulmonary Resuscitation
10-2019
Shift Leader
Planet Fitness Gym
10.2019 - Current
Infantryman
United States Marine Corps
01.2018 - 08.2019
Associate of Science - Chemistry
Oklahoma City Community College
08.2017 - Current
Assistant Manager
Royal Quick Stop LLC
02.2017 - 04.2019
High School Diploma -
Southmoore High School
08.2013 - 05.2017
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