Danny Houang Vanh
11860 Poes St Unit A Anaheim,CA
Summary
Demonstrated positive attitude and commitment to excellence through diverse experience in support, healthcare, sales, security, and retail customer service. Proven adaptability to new environments and effective knowledge acquisition. Expertise in driving organizational success through continuous learning and change management. Prepared to contribute valuable skills to any team.
Overview
9
9
years of professional experience
Work History
Support Technician
OMTI
Costa Mesa, CA
10.2024 - 03.2025
- Guided staff and clients through actions to establish systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
- Documented, logged, and tracked issues and interactions using in-house systems.
- Managed a prioritized roster of open cases to ensure timely resolutions.
- Tested and evaluated new technology to enhance operational capabilities.
Patient Care Technician
Averhealth
Anaheim, United States
06.2019 - 10.2024
- Manage and add new clients to system
- Collect patient's specimen, hair, and swab
- Pack and ship specimens to proper testing facilities
- Comply with applicable environmental health and safety policies and procedures
- Cash handling and deposits
- Troubleshooting PC issues with software and hardware
Sales Associate
Spectrum
Westminster, United States
04.2018 - 05.2019
- Sell and promote Spectrum Television, high-speed internet, digital phone service, mobile service and products to potential, new, and existing subscribers in a retail environment
- Greeted customers and quickly determining their needs
- Provide detailed demonstrations for customers
- Increased customer satisfaction by creating solutions for product enhancement
Security Advisor
ADT
Orange, United States
06.2016 - 04.2018
- Install Security Systems
- Up sell products and services to customers
- Heavy Service calls
- Provide demonstrations for new and existing customers
- Implemented Security measures such as profiles, permission sets, and field-level security
Education
Cyber Security Career Bootcamp - Cybersecurity methodologies and technologies
Springboard
San Francisco, CA03.2024
Cypress College - Marketing, Computer Science
Cypress College
Cypress05.2012
High School Diploma -
Polytechnic High School
Long BeachSkills
- Communication skills
- Technical support and troubleshooting
- Customer service
- Software installation and management
- Computer proficiency
- Data entry
Languages
Chinese
Limited
Thai
Limited
References
Anna Vanh from State Farm
Anna.Vanh.epg3@statefarm.com · (714) 638-9000
John Diep from Kaiser Permanente
Johndiep24@gmail.com · (714) 306-8237
Tory Collier from Averhealth
Tcollier@averhealth.com · (559) 361-5559
Chris Le from OMTI
Chris@omti.com · (650 396-2105
Timeline
Support Technician
OMTI
10.2024 - 03.2025
Patient Care Technician
Averhealth
06.2019 - 10.2024
Sales Associate
Spectrum
04.2018 - 05.2019
Security Advisor
ADT
06.2016 - 04.2018
Cyber Security Career Bootcamp - Cybersecurity methodologies and technologies
Springboard
Cypress College - Marketing, Computer Science
Cypress College
High School Diploma -
Polytechnic High School
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