Ungilrengul Kyla Aitaro
Monmouth
Summary
A dedicated public servant with proven experience in government, policy development, and community engagement, dedicated to driving sustainable development initiatives across the region. Graduating Magna Cum Laude with dual degrees in Public Policy and Administration and Interdisciplinary Studies, demonstrating strong academic achievement and a multidisciplinary approach. Equipped with exceptional leadership skills, resilience, and a deep commitment to fostering positive change within Pacific communities. Passionate about leveraging expertise to support inclusive growth and policy innovation.
Overview
6
6
years of professional experience
Work History
Support Technician
University Computing Solutions, WOU
01.2023 - Current
- Collaborated with IT team to implement system upgrades, ensuring minimal disruption to operations.
- Trained new staff on troubleshooting protocols, fostering a culture of knowledge sharing.
- Developed and maintained documentation for standard operating procedures, streamlining support processes.
- Led initiatives to optimize workstation setups, improving efficiency and user experience across departments.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Provided exceptional customer service, resolving a high volume of helpdesk tickets within established timeframes.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
Office Assistant
Governor’s Office, Koror State Government
01.2022 - 12.2022
- Supported executive operations by managing schedules, correspondence, and meeting coordination
- Assisted in preparing reports and presentations for stakeholder meetings.
- Collaborated with cross-functional teams to support project initiatives and events.
- Assisted with public inquiries and administrative processes within the Governor’s office
- Facilitated communication between the Governor’s office and community stakeholders
- Participated in inter-department committees
Independent Food Vendor
Self-employeed
Koror, Palau
07.2021 - 12.2022
- Planned menus to respond to customer preferences and set prices for each product.
- Assisted in developing innovative recipes that catered to diverse dietary needs/preferences of customers.
- Sold island inspired food and beverages at local market events and other venues.
- Attracted customers and generated sales using promotional materials.
- Advertised product and service offerings via social media.
- Managed food preparation operations, ensuring adherence to health and safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
Office Manager, Campaign
Eyos Rudimch for Koror State Governor 2021
07.2021 - 01.2022
- Manage the campaign headquarters’ daily operations, including facilities, technology, and supplies.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources.
- Assist with managing the candidate's schedule, including logistics for travel, fundraisers, and community events.
- Managed scheduling and coordination of meetings, enhancing communication among team members and stakeholders.
- Assist in coordinating communications, including drafting press releases, managing social media, and preparing outreach materials.
- Ensure all activities adhere to state election regulations and maintain detailed records of campaigns actions and volunteer efforts.
- Participate in core committee simulations and decision making in terms of campaign efforts and strategies
- Planned various youth-centered campaign initiatives
- Coordinated community service as part of campaign programs
Inventory Clerk
Aimeliik Power Plant, Palau Public Utilities Corporation
Aimeliik, Koror
08.2020 - 07.2021
- Performs regular physical counts and cycle counts, reconciling them with computer-generated reports to ensure accuracy.
- Inspects incoming materials for damage, verifies against purchase orders, and ensures proper storage in warehouse or storage areas.
- Monitors stock levels, identifies potential shortages, and initiates purchasing requests (requisitions) for parts and tools needed for maintenance.
- Accurately enters inventory transactions (receipts, issues, transfers) into inventory management software.
- Adheres strictly to safety regulations, maintaining a clean, organized, and secure warehouse environment.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Oregon University
Monmouth, OR06-2026
Bachelor of Science - Public Policy & Administration
Western Oregon University
Monmouth06-2026
High School Diploma -
Palau High School
Koror, Palau05-2014
Skills
- Technical troubleshooting, Microsoft Office, Google Workspace
- Cross-cultural communication
- Desktop support
- Verbal and written communication
- Interpersonal relations
- Community outreach
- Policy development
- Fundraising strategies
- Grassroots organizational structures
- Teamwork and collaboration
- Cross-platform coordination
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Creative thinking
- Analytical skills
- Adaptability and flexibility
- Customer engagement
- Conflict resolution
- Strategic planning
- Project management
- Policy analysis
Timeline
Support Technician
University Computing Solutions, WOU
01.2023 - Current
Office Assistant
Governor’s Office, Koror State Government
01.2022 - 12.2022
Independent Food Vendor
Self-employeed
07.2021 - 12.2022
Office Manager, Campaign
Eyos Rudimch for Koror State Governor 2021
07.2021 - 01.2022
Inventory Clerk
Aimeliik Power Plant, Palau Public Utilities Corporation
08.2020 - 07.2021
Bachelor of Arts - Interdisciplinary Studies
Western Oregon University
Bachelor of Science - Public Policy & Administration
Western Oregon University
High School Diploma -
Palau High School
LEADERSHIP
- Model United Nations Far West Conference in San Francisco, CA (Delegate & Committee Chair)
- Student Government Senator – Park University
- Koror Planning Commission (KPC)/ Building & Zoning Office Policy Review Committee Secretary, 12th Koror State Government
ACHIEVEMENTS
- Top 2% of Political Science majors
- Academic Honor Roll (Fall 2023-Present)
- Volleyball Champion – 2013 Palau Inter-State Games