Jake Martinez
Whittier,CA
Summary
Tech-savvy IT professional with over 2 years of experience providing technical support, troubleshooting hardware and software issues, and resolving technical problems. Demonstrated expertise in customer service and training, with excellent problem-solving and interpersonal skills. Skilled in maintaining hardware performance, network connectivity, and proactive IT systems management using RMM tools. Holds CompTIA A+ and Security+ certifications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Technician
Methodology IT
09.2022 - Current
- Delivered first-level contact and problem resolution for users with hardware, software, and application problems
- Maintained hardware performance, network connectivity, and updates across 30+ companies
- Proactively monitored and managed IT systems using RMM tools (Datto, Ninja)
- Managed user accounts, groups, GPOs, and permissions with Active Directory
- Supported cloud services including Azure AD and Google Workspace.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
Tier 1 Desktop Support Analyst
Protiviti
06.2022 - 09.2022
- Provided desktop support for hardware, software, and peripheral equipment
- Diagnosed and resolved technical issues, referring complex problems to senior technicians
- Installed and performed minor repairs to hardware and software following design and installation specifications.
Data Clerk Entry
Creative n Moody
06.2021 - 12.2021
- Maintained data entry requirements by following data program techniques and procedures
- Generated and maintained weekly and monthly reports of data entry progress
- Secured information by completing database backups.
Education
High School Diploma -
Whitter High School
Whittier, CA06.2019
Skills
- In-depth knowledge of Windows (10/11), macOS, and Linux (basic command line)
- Troubleshooting
- Excellent communication and interpersonal skills
- Familiarity with MSP documentation standards and templates
- Identifying and resolving technical issues with strong customer satisfaction
- Customer service and training with problem-solving skills
- Managing user accounts, groups, GPOs, and permissions with Active Directory
- Experience with Azure AD, Google Workspace, and Microsoft 365
- Remote support
- Data backup and recovery
- Software installation
Certification
- CompTIA A+
- CompTIA Security+
Timeline
Support Technician
Methodology IT
09.2022 - Current
Tier 1 Desktop Support Analyst
Protiviti
06.2022 - 09.2022
Data Clerk Entry
Creative n Moody
06.2021 - 12.2021
High School Diploma -
Whitter High School
Similar Profiles
Omar Fernando Sarabia MárquezOmar Fernando Sarabia Márquez
Entrenador Deportivo at Maxex Training-MethodologyEntrenador Deportivo at Maxex Training-Methodology
Leyla AbilovaLeyla Abilova
Head of the Department at Center on Scientific Methodology and TrainingHead of the Department at Center on Scientific Methodology and Training
Jeffrey DodgeJeffrey Dodge
Leadership Development at MIND® METHODOLOGYLeadership Development at MIND® METHODOLOGY