Thuc Hoang
Houston,TX
Summary
Motivated and detail-oriented computer science student with hands-on IT support experience in hardware setup, system troubleshooting, and customer service. Skilled in Windows operating systems, command line tools, and computer diagnostics. Eager to contribute to professional environments while continuing to grow technical skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
PC Build Technician & IT Support
NextGenOEM
Houston, USA
07.2023 - Current
- Built and configured custom PCs and laptops for customers and internal use
- Troubleshot hardware and software issues, including power failures, overheating, and driver problems
- Installed operating systems, drivers, and performed BIOS configurations
- Provided in-person and remote support, explaining technical solutions to non-technical users
- Maintained detailed logs of hardware testing, repairs, and updates
Education
Bachelor of Science - Computer Science
University of Houston
Houston, TX01-2027
Associate of Science - Computer Science
Houston Community College
Houston, TX01-2025
Skills
- Operating Systems: Windows 10/11, macOS, and basic Linux
- Tools & Technologies: Command Prompt, Batch Scripts, BIOS Setup, Hardware Diagnostics, Microsoft 365
- Basic Networking: Basic TCP/IP, device setup, cable management, routers, switches, and Wi-Fi troubleshooting
- Software: Microsoft Office, file/driver installations, imaging tools
- Other: PC building, desktop and laptop troubleshooting, printer setup, customer service, and documentation
- Basic knowledge of cloud: AWS, Azure
Certification
- CompTIA A+, In Progress
- Microsoft Azure Fundamentals – AZ-900, In Progress
- AWS Certified Cloud Practitioner, In Progress
Projects And Coursework
- Windows Batch File Automation, Created scripts to back up and organize system files for lab PCs
- Basic Networking Labs, Set up routers, switches, and assigned IP addresses during coursework
Timeline
PC Build Technician & IT Support
NextGenOEM
07.2023 - Current
Bachelor of Science - Computer Science
University of Houston
Associate of Science - Computer Science
Houston Community College
Similar Profiles
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource
Daniel PerezDaniel Perez
Medical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical CenterMedical Lab Technician (Lead Tech) at HCA Clear Lake Regional Medical Center
OLABISI OLANREWAJUOLABISI OLANREWAJU
Patient Services Representative at Cencora/LashGroupPatient Services Representative at Cencora/LashGroup
SZKYREN PRUITTSZKYREN PRUITT
PC Build Technician at Mekale CarterPC Build Technician at Mekale Carter