DANNY KAYONGO
Grand Prairie,TX
Summary
Highly skilled and technically proficient professional with a proven track record in cable installation, security wiring, access panels, and control installation and servicing. Committed to consistently delivering exceptional services with a high level of professionalism. Demonstrated adaptability and versatility through extensive experience across various industries and standards. Collaborative team player excelling at training and coaching fellow team members to optimize performance and achieve collective goals.
Overview
10
10
years of professional experience
Work History
Owner
Kasak World Logistics
12.2021 - 06.2024
- Drive Hot Shot across the country pulling a 30' 40' trailer picking up and delivering freight both local and out of state
- Use of an Electronic Logging Device (ELD) to track and record driving hours
- Adhere to all relevant safety regulations and compliance requirements
- Provide exceptional customer service and maintain professional conduct while interacting with clients and colleagues
- Maintain accurate records of trips, expenses, and invoices
Access Control Technician
Cleveland Clinic
08.2020 - 05.2021
- Monitored, maintained, and troubleshoot access control systems across the Cleveland Clinic facility both main campus and different remote locations
- Ensured all security measures are up to date and running smoothly with timely completion of daily procedures and paperwork
- Respond to requests for access control system maintenance and troubleshooting including advanced troubleshooting of various access control systems
- Maintained accurate records and logs of access control system activity
- Collaborate with other security personnel to ensure overall safety and security of the facility
- Did this while also working independently and with other installers to complete installations and service calls
- Monitored and managed access control system performance, ensuring it met the security needs of the facility while following all safety protocols and procedures
- Always provided excellent customer service to patients, staff, and visitors
- Remained up to date on industry trends and best practices
- Networking, data system installation, and setup
Builder Technician
Guardian Protection Services
02.2018 - 04.2020
- Worked with project managers and home inspectors to map out the work needed on all projects
- Installation of Low voltage wiring of cable for new construction homes and commercial buildings
- Installation of alarm systems, indoor and outdoor cameras, and panels for new construction homes and commercial buildings
- Installation of surround sound 5.1 and 7.1 audio for new construction homes and commercial buildings
- Terminate all cable wiring CAT 3, 5,6, RG 6, and fiber optic cable for new construction homes and commercial buildings
Technician
Greyfox Services
01.2017 - 01.2018
- Connect cable services for residential and commercial accounts requested by customers according to company policy
- Disconnect any unpaid accounts for customers according to company policy
- Worked with staff and customers to diagnose and troubleshoot customer-failed equipment
- Train and get customers comfortable and familiar with all installed equipment including basic troubleshooting and uses of equipment connected
Trainer/Mentor
Time Warner Cable
03.2014 - 01.2017
- Company Overview: Strongsville
- Training new hires while making sure they have the tools and inventory needed to complete tasks
- Provided training for WAM, MSR ORDERING, DIAGNOSTIC TOOLS, and TDR LOCATOR
- Assisting field technicians with any excess workloads while providing excellent customer service
- As a senior member of the team, I was tasked with supporting escalations and issues from the OTP (office of the president)
- Specifically, those that had been escalated multiple times and no solution had been found
- Helped with resolving the issue while providing excellent customer service
- Making sure all techs are succeeding in meeting company goals, OTA, and Repeats
- Strongsville
Education
Associates of Art - Business marketing
Lakeland Community College
12.2010
Chartered Institute of Marketing -
Croydon College
02.2002
G.C.E Advanced Level -
Croydon College
05.2000
Skills
- Creativity
- Leadership
- Organization
- Problem-Solving
- Teamwork
- Customer relations
- Works Well Under Pressure
- Troubleshooting and Diagnostics
Timeline
Owner
Kasak World Logistics
12.2021 - 06.2024
Access Control Technician
Cleveland Clinic
08.2020 - 05.2021
Builder Technician
Guardian Protection Services
02.2018 - 04.2020
Technician
Greyfox Services
01.2017 - 01.2018
Trainer/Mentor
Time Warner Cable
03.2014 - 01.2017
Chartered Institute of Marketing -
Croydon College
G.C.E Advanced Level -
Croydon College
Associates of Art - Business marketing
Lakeland Community College
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