Stephen Covey
Silverdale,WA
Summary
Dedicated professional with 14 years of experience in delivering exceptional customer service. Seeking a challenging opportunity to contribute to a dynamic team. Known for infusing humor and humility into high-stress environments to create an enjoyable work atmosphere. Collaborative and independent worker.
Overview
14
14
years of professional experience
Work History
Installer
Kitsap Garage Door
Bremerton, WA
11.2023 - 07.2024
- Inspected existing garage doors and hardware to determine the best installation approach.
- Provided customers with detailed information on product features, benefits and warranties.
- Measured and marked areas for door installation.
- Installed new garage doors, openers and related components such as springs, cables and rollers.
- Tested safety mechanisms to verify they were functioning correctly.
- Installed trim pieces around entryways according to manufacturer specifications.
- Worked in a team environment when needed in order to complete jobs efficiently and safely.
- Adhered strictly to safety protocols while performing all duties associated with garage door installations.
Server & Trainer
Applebee’s
Bothell & Silverdale, WA
01.2018 - 11.2023
- Hired at Bothell location; promoted to Trainer within a few months due to strong work ethic and positive attitude.
- Quickly earned the role of main closer
- Was consistently given large parties of 20-30 people as I kept orders organized and didn’t complain including youth groups who are known for not tipping - graciously took the tables and gave them excellent service, just as any customer deserves
- Transferred to Silverdale location, retaining role as Trainer, and again earned the role of main closer.
- Proved trustworthy and reliable as a teammate and employee; often requested by repeat customers for outstanding customer service.
Bartender/Server
HopJacks
Silverdale, WA
01.2013 - 01.2018
Painter/Sandblaster
PSNS
Silverdale, WA
01.2011 - 01.2013
Busser
Olive Garden
Silverdale, WA
01.2009
Education
Diploma -
Central Kitsap High School
Skills
- Customer Service
- Multitasking
- Creativity
- Anticipating Customer Needs
- Willing to Learn
- Welcoming & Professional
- Attention to Detail
- Going the Extra Mile
- Giving Full Attention to the Customer
- Proficient with POS Systems/Dining Software/Computers
- Reliable and Accurate with Cash Handling (till, tips, & cash registers)
- Dedicated to Safety & Cleanliness
- Product Merchandising & Receiving
- Training Servers, Hosts, Bussers, and Expediters
- Exceptional People Skills
- Trustworthy
- Energetic
- Self-Motivated
- Determined
- Adaptable
- Inventory Control
- Strategic Planning
- Employee Motivation
- Waste Reduction
References
- Jason Whisenant, Work Associate, 15 years, (360) 710-6580
- Eric Gaudette, Former Boss at Hop-Jacks, 9 years, (360) 509-0661
Timeline
Installer
Kitsap Garage Door
11.2023 - 07.2024
Server & Trainer
Applebee’s
01.2018 - 11.2023
Bartender/Server
HopJacks
01.2013 - 01.2018
Painter/Sandblaster
PSNS
01.2011 - 01.2013
Busser
Olive Garden
01.2009
Diploma -
Central Kitsap High School