Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephen Covey

Silverdale,WA

Summary

Dedicated professional with 14 years of experience in delivering exceptional customer service. Seeking a challenging opportunity to contribute to a dynamic team. Known for infusing humor and humility into high-stress environments to create an enjoyable work atmosphere. Collaborative and independent worker.

Overview

14
14
years of professional experience

Work History

Installer

Kitsap Garage Door
Bremerton, WA
11.2023 - 07.2024
  • Inspected existing garage doors and hardware to determine the best installation approach.
  • Provided customers with detailed information on product features, benefits and warranties.
  • Measured and marked areas for door installation.
  • Installed new garage doors, openers and related components such as springs, cables and rollers.
  • Tested safety mechanisms to verify they were functioning correctly.
  • Installed trim pieces around entryways according to manufacturer specifications.
  • Worked in a team environment when needed in order to complete jobs efficiently and safely.
  • Adhered strictly to safety protocols while performing all duties associated with garage door installations.

Server & Trainer

Applebee’s
Bothell & Silverdale, WA
01.2018 - 11.2023
  • Hired at Bothell location; promoted to Trainer within a few months due to strong work ethic and positive attitude.
  • Quickly earned the role of main closer
  • Was consistently given large parties of 20-30 people as I kept orders organized and didn’t complain including youth groups who are known for not tipping - graciously took the tables and gave them excellent service, just as any customer deserves
  • Transferred to Silverdale location, retaining role as Trainer, and again earned the role of main closer.
  • Proved trustworthy and reliable as a teammate and employee; often requested by repeat customers for outstanding customer service.

Bartender/Server

HopJacks
Silverdale, WA
01.2013 - 01.2018

Painter/Sandblaster

PSNS
Silverdale, WA
01.2011 - 01.2013

Busser

Olive Garden
Silverdale, WA
01.2009

Education

Diploma -

Central Kitsap High School

Skills

  • Customer Service
  • Multitasking
  • Creativity
  • Anticipating Customer Needs
  • Willing to Learn
  • Welcoming & Professional
  • Attention to Detail
  • Going the Extra Mile
  • Giving Full Attention to the Customer
  • Proficient with POS Systems/Dining Software/Computers
  • Reliable and Accurate with Cash Handling (till, tips, & cash registers)
  • Dedicated to Safety & Cleanliness
  • Product Merchandising & Receiving
  • Training Servers, Hosts, Bussers, and Expediters
  • Exceptional People Skills
  • Trustworthy
  • Energetic
  • Self-Motivated
  • Determined
  • Adaptable
  • Inventory Control
  • Strategic Planning
  • Employee Motivation
  • Waste Reduction

References

  • Jason Whisenant, Work Associate, 15 years, (360) 710-6580
  • Eric Gaudette, Former Boss at Hop-Jacks, 9 years, (360) 509-0661

Timeline

Installer

Kitsap Garage Door
11.2023 - 07.2024

Server & Trainer

Applebee’s
01.2018 - 11.2023

Bartender/Server

HopJacks
01.2013 - 01.2018

Painter/Sandblaster

PSNS
01.2011 - 01.2013

Busser

Olive Garden
01.2009

Diploma -

Central Kitsap High School
Stephen Covey