Danny Lee Boone Jr.

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Results-oriented Parts and Service Management professional with extensive experience supporting dealer networks, driving operational excellence, and improving customer satisfaction within the construction equipment industry. Proven track record of enhancing parts availability, optimizing service performance, and implementing process improvements that deliver measurable business results. Skilled in dealer relationship management, performance analysis, training development, project coordination, and strategic problem-solving. Strong leadership and communication abilities with expertise in using data-driven insights to support business growth and operational efficiency.

Core Strengths:

• Dealer Network Management
• Parts & Service Operations
• Inventory & Supply Chain Management
• Performance Metrics & KPI Analysis
• Process Improvement
• Customer Relationship Management
• Training & Development
• ERP & Systems Implementation
• Project Management
• Strategic Planning
• Data Analysis & Reporting
• Microsoft 365, Excel, PowerPoint & Power BI

• Lead and educate 48 technicians among six locations
• Lead 6 service managers, 4 service administrators, 6 drivers, and central warranty between six locations
• Provide and oversee training schedules to ensure all goals are met to John Deere standards
• Oversaw training schedules to ensure all goals aligned with John Deere standards
• Work on a daily basis with each service department manager to develop training paths for each service employee
• Provide progress reports throughout the month at each location to help keep each locations goals on track
• Recruit and train all service personnel and technicians
• Developed service agreements and established standard job pricing for dealership operations
• Oversee each location to ensure every location is performing standard operating procedures the same
• Provide progress reports throughout the month at each location to help keep each location's goals on track
• Visit customers to verify and ensure quality checks on work being performed by each location
• Develop and implement a service manager performance plan
• Develop and establish a technician bonus program
• Implemented service manager performance plan to enhance accountability and effectiveness
• Establish recruiting connections through local institutions such as the FFA and technical education centers
• Work with insurance companies to develop risk management plans and protocols

• Led and educated 17 technicians across two locations to enhance service quality
• Advise and train service managers and personnel at six locations
• Established company-wide procedures and protocols to streamline operations
• Advised and trained service managers and personnel at six locations to improve service delivery
• Grew one department over 15% net each year
• Generate and review reports to ensure maximum labor performance and profit
• Establish procedures and protocols company wide
• Create promotional materials and establish flat rate pricing
• Visit with customers and potential customers to establish strong company relationships

• Lead and educate a team of 4 technicians
• Consulted with customers to identify and clarify required repairs on personal and commercial vehicles
• Communicate work order specifications to technicians; oversee technicians' work and double check for accuracy
• Write and assign all work orders
• Conducted follow-ups with customers to assess satisfaction and address any concerns post-service
• Ensure timely delivery of vehicles
• Conduct customer follow-ups to ensure satisfaction with work
• Educate customers on payment plans and reward programs.
• Ordered parts based on work orders to ensure timely completion of vehicle repairs

• Lead and educate a team of 10 technicians
• Consult with customers regarding required repairs on both personal and commercial vehicles
• Wrote and assigned work orders to optimize workflow
• Conducted customer follow-ups to confirm satisfaction and address concerns
• Conduct customer follow-ups to ensure satisfaction with work
• Ordered parts to ensure timely completion of work orders
• Work closely with store manager to ensure accurate communication between service and sales departments
• Participate in weekly managerial staff meetings with the corporate office providing detailed reports progress
• Managed opening and closing procedures of service and sales departments to maintain a clean, organized, and safe work environment and accurate management of registers and deposits.