Danny Leon
Mesa,AZ
Summary
Seasoned Credit Analyst with a robust background in customer service and technical support, notably at iQor - Verizon. Demonstrates exceptional verbal communication and Spanish fluency, adept at handling high-volume calls with empathy and efficiency. Proven track record in improving customer satisfaction and streamlining document validation processes, showcasing flexibility and a supportive demeanor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Analyst
iQor -Verizon
04.2021 - Current
- I am part of the Porting, Activations, credit team for Verizon
- Handle back to back inbound calls
- I assist customers and Verizon agents with consumer and business credit applications
- Deal with confidential personal information over the phone
- Responsible for validating documents such as state IDs, social security cards, and proof of address through multiple computer systems
Package Handler
FedEx Ground
Tempe, AZ
12.2020 - 04.2021
- Achieved average nightly loading of over 13,000 items to proper freight destinations.
- Skilled in climbing, scanning, bending, and walking activities.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Customer Service Rep
TeleReach
Mesa, AZ
09.2020 - 12.2020
- Managed a daily average of over 80 inbound calls for newspaper groups based in Southern and Northern California.
- Handled billing inquiries, technical support calls, escalations, retention requests, and sales-related discussions.
Bilingual TurboTax Rep
Sykes
01.2020 - 07.2020
- Delivered efficient solutions to TurboTax users experiencing technical challenges via active phone support.
- Engaged in regular feedback sessions with a supervisor for quality metrics improvement.
Remote Spanish Interpreter
TransPerfect
Phoenix, AZ
08.2019 - 12.2019
- Supported linguistic needs for large-scale businesses and banking sectors.
- Processed extensive call volumes each day in a professional setting.
- Utilized multiple computer programs with ongoing weekly coaching.
Bilingual AT&T Protech
Asurion
Phoenix, AZ
03.2019 - 08.2019
- Managed large volumes of daily inbound and outbound calls in a fast-paced environment.
- Delivered technical assistance to At&t customers.
- Conducted step-by-step device setups, managed remote access to numerous devices, operated within multiple systems simultaneously.
Bilingual Interpreter
Cyracom International
Phoenix
03.2016 - 03.2019
- Managed inbound and outbound call flow in a fast-paced call center environment.
- Delivered translation services for various companies.
- Demonstrated self-sufficiency in handling diverse computer applications.
- Weekly evaluations conducted by quality assurance team for calls handled.
Education
High School Diploma -
Perris High School
Lake Perris, CA05.2006
Skills
- Effective Verbal Communication
- Calm Problem-Solving
- Empathy
- Flexibility in Adapting
- Supportive Demeanor
- Oral and written communications
- De-escalation techniques
- Spanish Fluency (Bilingual)
Awards
- Certificate for successfully completing training courses
- Recognitions for providing excellent customer service
Languages
Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Certification
- Training Certificates of Completion for Remote Interpreting.
References
References available upon request.
Timeline
Credit Analyst
iQor -Verizon
04.2021 - Current
Package Handler
FedEx Ground
12.2020 - 04.2021
Customer Service Rep
TeleReach
09.2020 - 12.2020
Bilingual TurboTax Rep
Sykes
01.2020 - 07.2020
Remote Spanish Interpreter
TransPerfect
08.2019 - 12.2019
Bilingual AT&T Protech
Asurion
03.2019 - 08.2019
Bilingual Interpreter
Cyracom International
03.2016 - 03.2019
High School Diploma -
Perris High School