Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny McCall Jr

Cleveland Heights

Summary

Dynamic professional with experience and a well-rounded and motivated background, excelling in team leadership and operating efficiently at a high level. Proven problem-solver with a keen attention to detail, enhancing customer satisfaction and loyalty. Skilled in retail transactions and adaptable to change, fostering a collaborative environment that drives performance and meets company expectations. Well spoken and very outgoing doing whats always best for the company and consumer.

Overview

6
6
years of professional experience

Work History

Deli Cook

Case Western Reserve
09.2023 - Current
  • Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
  • Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
  • Operated and maintained slicers, knifes, toasters, and open ovens.

Server/CNA Student

Judson Smart Living
07.2022 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.

Assistant Manager

Amazon
06.2021 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Implemented staff training programs, enhancing product knowledge and improving warehouse etiquette.
  • Analyzed data to identify trends and adjust how fast work got out and into stations.

Team Leader

Dicks Sporing Goods
02.2020 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established clear communication channels to facilitate timely exchange of information between team members and superiors.

Customer Service Representative

Heinen's Grocery Store
08.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • storages and helped contain and organize groceries into consumers vehicles.
  • Addressed customer inquiries to ensure satisfaction and a positive service experience.

Education

No Degree - Physiology

Heidelberg University
Tiffin, OH

High School Diploma -

Shaker Heights High School
Shaker Heights, OH
05-2021

Skills

  • Teamwork and collaboration
  • Documentation and reporting
  • Problem-solving
  • Attention to detail
  • Adaptable to change
  • Vital signs monitoring
  • Healthcare ethics
  • Retail transactions

Timeline

Deli Cook

Case Western Reserve
09.2023 - Current

Server/CNA Student

Judson Smart Living
07.2022 - 09.2023

Assistant Manager

Amazon
06.2021 - 05.2022

Team Leader

Dicks Sporing Goods
02.2020 - 08.2020

Customer Service Representative

Heinen's Grocery Store
08.2019 - 03.2020

No Degree - Physiology

Heidelberg University

High School Diploma -

Shaker Heights High School
Danny McCall Jr