Danny McCall Jr
Cleveland Heights
Summary
Dynamic professional with experience and a well-rounded and motivated background, excelling in team leadership and operating efficiently at a high level. Proven problem-solver with a keen attention to detail, enhancing customer satisfaction and loyalty. Skilled in retail transactions and adaptable to change, fostering a collaborative environment that drives performance and meets company expectations. Well spoken and very outgoing doing whats always best for the company and consumer.
Overview
6
6
years of professional experience
Work History
Deli Cook
Case Western Reserve
09.2023 - Current
- Maintained a clean and organized workspace to ensure efficient production and adherence to food safety standards.
- Successfully managed inventory by conducting regular audits of supplies and placing timely orders as needed.
- Operated and maintained slicers, knifes, toasters, and open ovens.
Server/CNA Student
Judson Smart Living
07.2022 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
Assistant Manager
Amazon
06.2021 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving warehouse etiquette.
- Analyzed data to identify trends and adjust how fast work got out and into stations.
Team Leader
Dicks Sporing Goods
02.2020 - 08.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established clear communication channels to facilitate timely exchange of information between team members and superiors.
Customer Service Representative
Heinen's Grocery Store
08.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- storages and helped contain and organize groceries into consumers vehicles.
- Addressed customer inquiries to ensure satisfaction and a positive service experience.
Education
No Degree - Physiology
Heidelberg University
Tiffin, OHHigh School Diploma -
Shaker Heights High School
Shaker Heights, OH05-2021
Skills
- Teamwork and collaboration
- Documentation and reporting
- Problem-solving
- Attention to detail
- Adaptable to change
- Vital signs monitoring
- Healthcare ethics
- Retail transactions
Timeline
Deli Cook
Case Western Reserve
09.2023 - Current
Server/CNA Student
Judson Smart Living
07.2022 - 09.2023
Assistant Manager
Amazon
06.2021 - 05.2022
Team Leader
Dicks Sporing Goods
02.2020 - 08.2020
Customer Service Representative
Heinen's Grocery Store
08.2019 - 03.2020
No Degree - Physiology
Heidelberg University
High School Diploma -
Shaker Heights High School
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