Summary
Overview
Work History
Education
Skills
Timeline
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Danny Montejano

Redwood City,CA

Summary

A seasoned Senior Executive with over 32 years of Networking and Unified Communications experience across engineering development, solutions and test engineering, engineering operations and technical services. As a senior leader with a passion for operational excellence and customer satisfaction, successfully created, motivated, transformed, and innovated teams, processes and methodologies while continuously utilizing business intelligence, metrics, and analytics to increase overall business performance and revenue.

Overview

34
34
years of professional experience

Work History

Vice President of Engineering Operations

Hewlett Packard, HP
11.2022 - Current
  • Provided leadership to a multifunctional Engineering operations group with expansive scope of responsibilities.
  • Worked across the engineering product lifecycle to enable the delivery of new voice, video, cloud, infrastructure, and personal products.
  • Successfully led the execution of product 'recertification' for regulatory and environmental compliance for all HP/Poly products across 45 countries.
  • Developed a Global Critical Customer Assurance Program (CAP) Across the poly portfolio.
  • Responsible for the Technical Communications Group supporting technical documentation, online help, and web presence for all supported Poly-HP products.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Vice President, Engineering Operations and Quality

Polycom / Poly
11.2014 - 11.2022
  • Led Polycom’s overall quality strategy & quality assurance teams, while defining acceptable performance criteria during all phases of product development.
  • In addition, successfully merged the Polycom and Plantronics quality assurance teams into a singular organization, aligning priorities, and creating testing solutions across the combined product portfolio.
  • In addition, I also led a cross-functional engineering escalation support team which provided customer support for our most critical escalations.
  • And finally, I led the technical documentation team responsible for all hardware, software, deployment, and solution documentation and the worldwide localization and translation of both our documentation deliverables and product user interfaces.
  • Developed business intelligence (tools, quality metrics, and indices) across the engineering lifecycle process to assess product performance in the field.
  • Strong collaborative skills, with a proven track record working cross -functionally on tight deadlines in fast paced working environments.

Sr Director Test Engineering & Technical Support

Cisco Systems, Inc.
02.1991 - 10.2014
  • Successfully directed a Technical Services Operations team responsible for product support readiness, product serviceability, and engineering engagement. In this unique and newly created role in the Cisco organization, I brought together critical contributors in the engineering and services communities to provide a better overall customer experience.
  • As a engineering test leader, I was responsible for developing comprehensive test methodologies and approaches which enabled the efficient execution of all aspects of testing: feature, system, performance, solution, interoperability, and regression testing.
  • In addition, I led engineering operations including the program management office (PMO) and the technical documentation team.

Education

Bachelor of Science - Electrical Engineering

DeVry University
City Of Industry, CA
12.1990

Skills

  • Test Engineering (HW/SW)
  • Product Development
  • Strategic Planning
  • Quality Assurance
  • Test Automation
  • Project Management
  • Regulatory & Environmental Compliance
  • Customer support / Service Readiness / Serviceability

Timeline

Vice President of Engineering Operations

Hewlett Packard, HP
11.2022 - Current

Vice President, Engineering Operations and Quality

Polycom / Poly
11.2014 - 11.2022

Sr Director Test Engineering & Technical Support

Cisco Systems, Inc.
02.1991 - 10.2014

Bachelor of Science - Electrical Engineering

DeVry University

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Danny Montejano