Danny Morales
Miami,FL
Summary
Driving e-commerce success with a proven track record in fulfillment optimizations at Serrano LLC, where I streamlined shipping and receiving processes to enhance customer satisfaction and profitability. As a Videographer at Video Surprise Production, I blended technical expertise with creative vision to deliver compelling content. Skilled in inventory tracking, vendor relations, and logistics management, I implement data-driven pricing strategies and process improvements that drive robust sales growth and operational efficiency.
Overview
12
12
years of professional experience
Work History
E-Commerce Operations Manager
Serrano LLC
01.2022 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Incorporated e-commerce objectives in social media platform management.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Pulled, verified, and packaged items for shipment.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted research to address shipping errors and packaging mistakes.
- Sourced vendors, built relationships, and negotiated prices.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
Videographer
Video Surprise Production
01.2013 - 12.2021
- Produced original video content by working collaboratively with producers, designers, and art specialists to facilitate multimedia production.
- Set up for shots according to production schedules, weather, and lighting conditions and available equipment.
- Conserved footage archive by organizing, labeling, and tagging with metadata.
- Worked closely and communicated regularly with clients to understand and capture vision on video.
- Produced videos according to client specifications, including desired length, style and pace.
Education
Associate of Arts - Business Administration
Miami, FL12-2024
Skills
- Returns processing
- Payment processing
- Shipping management
- Warehouse operations
- Order fulfillment
- Inventory tracking
- Pricing strategy
- Sales strategy development
- Bilingual English and Spanish
Timeline
E-Commerce Operations Manager
Serrano LLC
01.2022 - Current
Videographer
Video Surprise Production
01.2013 - 12.2021
Associate of Arts - Business Administration
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