Dynamic manager with a proven track record excelling in customer service and team leadership. Enhanced dining experiences through innovative menu adjustments and effective staff training. Skilled in mixology and decision-making, consistently driving customer satisfaction and operational efficiency.
Work History
Bar and Restaurant Manager
17 Years 3 Months
Rick's On The Square | 02.2009 - 05.2026
Oversaw daily operations to ensure high standards of customer service and satisfaction
Developed staff training programs to enhance team performance and service quality.
Implemented inventory management systems to control food and liqour costs
Analyzed customer feedback to refine menu offerings and improve dining experience.
Managed scheduling to maximize staff efficiency.
Motivated employees to be productive and engaged in work to create a healthy work environment.
Collaborated with chefs to design seasonal menus, elevating dining experience.
Planned and coordinated catering events for both on and off premise.
Property Manager
4 Years 6 Months
Public Storage | 07.2004 - 01.2009
Managed daily operations of property ensuring optimal performance and tenant satisfaction.
Oversaw lease administration processes, enhancing compliance and streamlining documentation workflows.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Followed up on delinquent tenants and coordinated collection procedures.
Bar Manager
12 Years 1 Month
Century Supper Club | 09.1995 - 10.2007
Managed high-volume bar operations, ensuring timely service and customer satisfaction.
Trained and mentored junior bartenders on cocktail preparation and customer engagement techniques.
Developed innovative drink recipes, enhancing menu offerings and customer experience.
Maintained inventory systems to control pour costs.
Collaborated with kitchen staff to pair drinks with menu items for special events.
Assistant Manager Restaurant & Bar at Araliya Beach Resort & Spa - Unawatuna Srilanka 5 Star HotelAssistant Manager Restaurant & Bar at Araliya Beach Resort & Spa - Unawatuna Srilanka 5 Star Hotel