Danny Odonoghue
Boston,MA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Encore Boston Harbor. Skilled in data entry and exceptional verbal communication, I excel in resolving complex issues, significantly improving client satisfaction. My adeptness in both problem-solving and efficient software navigation has consistently boosted service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Encore Boston Harbor
05.2023 - 06.2024
- Managed high call volumes while providing 5 star standard customer support.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server
The Flight Club
10.2021 - 04.2023
- Managed multiple tables simultaneously while maintaining and exceeding service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
The Gather
09.2019 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Receptionist
Boston Properties
01.2018 - 09.2019
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Associate of Science - Psychology
Umass Boston
Boston, MA06.2026
Skills
- Problem-solving skills
- Data Entry
- Verbal and written communication
- Customer Service
Timeline
Call Center Representative
Encore Boston Harbor
05.2023 - 06.2024
Server
The Flight Club
10.2021 - 04.2023
Bartender
The Gather
09.2019 - 09.2021
Front Desk Receptionist
Boston Properties
01.2018 - 09.2019
Associate of Science - Psychology
Umass Boston