Danny Ortiz
Manchester,NH
Summary
Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
25
25
years of professional experience
Work History
Customer Service Experience (Sales Consultant)
Best Buy Inc
Manchester, NH
07.2021 - 01.2024
- Provided guest services by engaging customers and readily responding to customer queries.
- Maximized a positive shopping experience by building a rapport with customers, exhibiting empathy and assisting with recommendations and solutions that met customers’ needs.
- Collaborated with department advisors, brand ambassadors and consultants to optimize customer services and brand awareness.
- Identified areas of improvement within existing processes and procedures.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Computed sales orders and handled cash, credit and debit card payment processing to complete purchasing experience.
Site Supervisor
Securitas Security Services USA, Inc
Manchester, NH
07.2014 - 07.2021
- Performed customer service and security in the Public Safety Department for the company’s client site at a university for health and sciences providing assistance, direction, general information, safety escorts, and emergency medical response.
- Actively monitored the client’s site via cctv cameras and mobile patrols scanning for suspicious activity, violations or unlawful activity to deter theft, vandalism and possible physical assault.
- Conducted training for all officers assigned to the site for shift coverage.
- Maintained shift logs, incident reports, payroll, and all additional required administrative responsibilities.
Sales Consultant/Customer Service
Bob's Furniture
Nashua, NH
09.2012 - 07.2014
- Drove substantial furniture sales through suggestive selling and by promoting add-on purchases including protection products and services.
- Provided detailed product information to customers, including features, prices, and availability.
- Processed In-Store purchases, web order sales and financing.
- Scheduled merchandise delivery services and pick-ups.
- Maintained contact with clients and conducted follow-ups of recent sales, pending purchases and new sales leads.
Retail Loss Prevention Supervisor
Rite Aid
Manchester, NH
01.2008 - 09.2012
- Observed and monitored for activity contrary to policy or procedure relating to the security of company assets.
- Investigated and detained for authorities individuals that commited criminal acts in assigned store location(s).
- Coordinated with the City of Manchester Office of Youth Services Anti-theft Program Director in an effort to proactively deter first-time teen shoplifters from obtaining a criminal record and as an alternative to incarceration.
- Assisted District LP Management with investigations.
- Monitored store locations for safety issues to prevent fines and general liability claims.
- Conducted assessments of loss prevention and operational performance that impacted shortage control.
- Assisted management with store associates safety awareness and shrink training.
Lead Cashier/Supervisor
Home Depot
Manchester, NH
01.2001 - 12.2007
- Supervised the Front End Team providing support, expediting price checks, approving Point of Sale transactions and markdowns for all mainline registers.
- Motivated team to perform responsive service to maximize the customers shopping experience and first level escalation for customer issues.
- Conducted training utilizing all available resources and guiding tools to coach and develop Cashiers of the Front End Team.
Loss Prevention Associate
T.J. Maxx Distribution Center
Worcester, MA
10.1998 - 01.2001
- Monitored alarm systems and access controls, parking lots, and all other key areas in the center.
- Monitored trailer yard activities including the movement of trailer/vehicle traffic entering or leaving the yard area.
- Conducted audits to address accuracy and shrink issues.
- Maintained fire and safety regulations within the Distribution Center.
Education
Skills
- Customer service and customer relations
- Consultative Sales
- Product and service knowledge
- Computer Skills: Basic-Intermediate Microsoft Office, Windows OS, and CCTV platforms
- Loss Prevention
- Public safety and security
- Trade show representation
Timeline
Customer Service Experience (Sales Consultant)
Best Buy Inc
07.2021 - 01.2024
Site Supervisor
Securitas Security Services USA, Inc
07.2014 - 07.2021
Sales Consultant/Customer Service
Bob's Furniture
09.2012 - 07.2014
Retail Loss Prevention Supervisor
Rite Aid
01.2008 - 09.2012
Lead Cashier/Supervisor
Home Depot
01.2001 - 12.2007
Loss Prevention Associate
T.J. Maxx Distribution Center
10.1998 - 01.2001