Danny Plasencia
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Estimator
Caliber Collision
09.2023 - 04.2024
- Used CCC software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Ordered parts per DRP guidlines
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Auto Field Specialist
CSAA Insurance Group, A AAA Insurer
06.2017 - 09.2023
- Review DRP shop estimates in my group and look for leakage.
- Handle customer complaints
- Review shops data and scorecard and go over any coaching opportunities to improve.
- Write estimates per AAA guidlines
Auto Damage Field Appraiser
National General Insurance Company
04.2016 - 06.2017
- Negotiated cost-effective solutions with repair shops.
- Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
- Managed a high volume of assignments efficiently by prioritizing tasks and utilizing effective time management strategies.
- Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.
Estimator
Cooks Collision
07.2013 - 03.2016
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Education
Certificate - Collision
Universal Technical Institute/Northern California
Sacramento, CA06.2012
Skills
- Estimating
- Parts Ordering
- Customer Service
Timeline
Estimator
Caliber Collision
09.2023 - 04.2024
Auto Field Specialist
CSAA Insurance Group, A AAA Insurer
06.2017 - 09.2023
Auto Damage Field Appraiser
National General Insurance Company
04.2016 - 06.2017
Estimator
Cooks Collision
07.2013 - 03.2016
Certificate - Collision
Universal Technical Institute/Northern California
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