Danny Richardson
Hernando
Summary
A dedicated team player and motivated professional with proven management and leadership skills, who is committed to delivering quality customer service. Over two decades of business experience, with expertise in transportation, a strong work ethic, and the ability to multitask. Adept at assessing and advising on a wide variety of operational tasks, ensuring compliance with best practices and procedures. Seeking a position that will utilize all acquired skills, abilities, and areas of expertise. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Operations Associate
Johnson Controls
Memphis
08.2024 - 12.2025
- Answered any customer/subcontractors inquiries and resolves or escalates customer issues, as appropriate.
- Updated project/labor schedules as required by project owner.
- Ran query reports, researched and reconciled unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
- Performed necessary cost transfers.
- Prepared and submitted billing.
- Completed any additional documentation required for billing, i.e. certified payroll.
- Reconciled accounts payable exceptions as necessary. Assisted installation teams as needed to reach revenue goals, which included contacting vendors.
- Researched, resolved or escalate d accounts receivable disputes as outlined in the escalation process.
- Worked with Accounts Receivables contact to assist with resolution of A/R issues. Determined appropriate actions for timely resolution.
- Interacted with Customer to resolve receivable issues.
- Processed invoice credits and rebills, as necessary.
- Proactively contacted customers to ensure customer satisfaction and a commitment to pay.
- Maintained notes within appropriate systems. Updated and retained customer account information related to special billing conditions, tax status, invoiced approved contracts, and kept billing addresses and special billing rates up to date.
- Supported the subcontract process, including ensuring all documentation was provided to meet safety requirements, that any bonds were received, and that lien waivers were provided per contract requirements.
- Assisted COA's in resolution of issues.
- Provided additional operations administration support, as required.
Dedicated Fleet Manager
Armstrong Transportation
Memphis
04.2023 - 07.2024
- Managed drivers with company policy and procedures.
- Responded to customer inquiries on shipments.
- Coordinated with drivers to ensure timely pickup and delivery.
- Kept track of driver hours and miles to achieve maximum productivity.
- Coordinated load planning for drivers to minimize dispatch delays.
Dedicated Fleet Manager
TOTAL Transportation of MS
Olive Branch
01.2022 - 04.2023
- Managed fuel consumption, approved driver payroll, and over-the-road expenses.
- Set up accounts, accepted loads, and finalized dispatch.
- Pre-planned loads.
- Managed driver availability to maximize productivity.
- Made sure drivers were in compliance with DOT regulations.
- Addressed driver communications and provided the required data to drivers.
Dedicated Transportation Manager
Knight Swift Transportation
Memphis
09.2011 - 09.2021
- Always presented a professional image, communicated well, and worked well with other employees and management staff.
- Utilized analytical and critical thinking skills to determine the best shipping methods to ensure efficiency, optimize production, and reduce costs, while also remaining focused on designing dedicated routes to meet both the driver's and the customer's needs.
- Proven ability to cross-train, multitask, and prioritize multiple projects while being an excellent team player and helping in all departments or tasks as needed.
- Instrumental in training new team members about our company, services, and policies, in an effort to improve efficiency and effectiveness.
- Duties included preparing weekly invoices, breakdowns, and tracking fuel costs. Dispatched and tracked shipments, submitted proof of deliveries when requested, and produced and maintained KPIs.
- Implemented meticulous attention to detail and expertise in entering shipments into AS400.
- Defused issues from high-stress, after-hour calls from customers or drivers empathetically and professionally.
- Built strong relationships and a sense of team with vendors, suppliers, and clients by consistently maintaining in-depth knowledge of services, open communication, transparency, and outstanding customer service on all projects.
- Demonstrated strong interpersonal and leadership skills, including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good business judgment in ambiguous situations.
- Exercised excellent time-management skills in a rapidly changing environment to ensure daily tasks were achieved, and work was completed efficiently.
- Reviewed the SmartDrive video and coached drivers as needed to ensure safety and DOT compliance at all times.
- On-site at Cummins Dedicated.
General Manager
Work Medical Staffing
Memphis
01.2006 - 09.2011
- Warmly greeted clients and offered excellent service. Demonstrated a commitment to serving all individuals and providing excellent customer service to clients regardless of age, race, or sex.
- Demonstrated ability to effectively work in collaboration with a team to achieve objectives in a participative management style.
- Exercised in-depth knowledge and excellent operation management skills to yearly increase revenue from $700k to $2.8 million.
- Utilized outstanding leadership and decision making through recruiting, selecting, interviewing, hiring, and training for the organizational development, coaching, policy recommendation, and performance management of new hires to ensure a strong and seamless transition to the company for the employee.
- Provided meticulous attention to detail in ensuring the medical staff obtained and maintained accurate credentialing and monitored other necessary paperwork accurately and in a timely manner.
- Accurately entered billing and payroll in the AS400 system.
- Continually stayed updated on healthcare policies in order to provide outstanding customer service, patient care, support to local medical offices.
- Networked and built strong relationships within the local community in order to bring awareness to services we offered and built rapport with each client through strong verbal communication by greeting, offering friendly and helpful service, and respectful interactions that gained repeat business and strengthened our client base.
- Responded to customer inquiries via telephone, email, and in-person in a timely and professional manner. Capable of handling calls from stressed or concerned clients with empathy, patience, and confidence.
- Effectively leveraged presentation skills through timely presentations in meetings with multiple departments and company executives.
- Proven ability to work well under pressure while maintaining impeccable judgment.
General Manager
Maxim Healthcare
Memphis
01.2003 - 09.2006
- Maintained a professional and proactive work ethic at all times.
- Pro-actively networked and built strong industry relationships at medical facilities within the community.
- Actively recruited medical personnel at job fairs, nursing schools, and job boards demonstrating leadership and outstanding decision-making skills.
- Responsible for accurately auditing payroll in a timely manner.
- Exercised great attention to detail in using the AS400 system in the scheduling process for multiple clinics.
- Utilized excellent organizational skills in administering HR tests and monitoring credentials for nurses.
- Implemented yearly goals and proactively tracked and managed progress toward goals through action plans to achieve company goals and meet the designated deadlines.
- Resolved all customer concerns or issues by empathetic when listening to the client and conducting thorough research of the situation and determining the most effective solutions.
- Collaborated with our team to make certain that work was done smoothly, efficiently, and correctly.
- Innovative and driven to do all that is possible to ensure the client is happy with service.
- Proactively worked to stay up-to-date on procedures and equipment in order to provide outstanding customer service and support in a rapidly changing and deadline driven industry.
Education
Business Administration -
Mississippi State University
Starkville, MSGeneral Studies -
Northeast Community College
Booneville, MSHigh School Diploma -
Baldwin High School
Baldwyn, MSSkills
- Superior Customer Service Skills
- Compliance
- Impeccable Judgment
- Transportation and Shipping
- Recruitment
- Relationship Building
- Outstanding Communication
- AS400 Expertise
- Quality Focused
- Stellar Problem-Solving Skills
- Data Collection/Analysis
- Staff Training/Supervision
- Time Management
- Conflict Issue/Resolution
- Excellent Team Leader/Member
- Operations Management
- 65 WPM Typist
- Microsoft Office
- Transportation Management
- Logistics
- Performance Management
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Customer service
- Dispatching
- Recruiting
Personal Information
Authorized To Work: US for any employer
Timeline
Customer Operations Associate
Johnson Controls
08.2024 - 12.2025
Dedicated Fleet Manager
Armstrong Transportation
04.2023 - 07.2024
Dedicated Fleet Manager
TOTAL Transportation of MS
01.2022 - 04.2023
Dedicated Transportation Manager
Knight Swift Transportation
09.2011 - 09.2021
General Manager
Work Medical Staffing
01.2006 - 09.2011
General Manager
Maxim Healthcare
01.2003 - 09.2006
Business Administration -
Mississippi State University
General Studies -
Northeast Community College
High School Diploma -
Baldwin High School