Ifrah Mohamud
Sterling ,VA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
6
6
years of professional experience
Work History
Operations Administrative Assistant
Gategourmet
Sterling, VA
04.2026 - Current
- Coordinated daily operations to ensure streamlined workflow and efficient service delivery.
- Implemented process improvements that enhanced operational efficiency across multiple departments.
- Developed and maintained filing systems, ensuring accurate records management and accessibility.
- Assisted in scheduling and organizing meetings, optimizing time management for executives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Cashier/Customer Service Representative
SP+ CORPORATION
Sterling, Virginia
08.2025 - 04.2026
- Process customer transactions accurately and efficiently at the service counter.
- Maintain a clean and organized checkout area for optimal customer experience.
- Handle cash, credit, and digital payments following company protocols.
- Assist customers with inquiries and provide product information as needed.
- Resolve customer complaints effectively while maintaining professionalism and courtesy.
Lobby Agent
ABM Industries
Sterling
12.2024 - 04.2025
- Monitored the front desk and lobby areas to ensure a clean and orderly environment.
- Inspected lobby and office areas to ensure a clean and presentable environment.
- Maintained a professional demeanor at all times and managed difficult customer interactions with diplomacy.
- Handled customer questions with a positive attitude and provided accurate information.
Warehouse associate
Express Shipping & Logistics (ESL) Limited
Nairobi
06.2021 - 11.2024
- Managed inventory control and optimized stock levels to enhance efficiency.
- Processed incoming and outgoing shipments, ensuring accuracy and timeliness.
- Maintained cleanliness and organization of warehouse space for safety compliance.
- Collaborated with team members to streamline operations and improve workflow.
- Assisted in training new associates on safety protocols and best practices.
Customer Service Representative
Eagle HR Consultants
Nairobi, Kenya
02.2020 - 06.2021
- Managed customer inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Assisted in training new staff on customer service protocols.
- Provided administrative support, enhancing office operations.
Education
Diploma in English as a second language -
Atlas Collage
Nairobi10-2017
Computerized Accounting -
Atlas Collage
Nairobi05-2017
Certificate in Management -
Atlas Collage
Nairobi12-2016
Certification in Information Technology -
Atlas Collage
Nairobi12-2015
Life Skills Management -
Atlas Collage
Nairobi11-2015
High School -
Pumwani girls school
Nairobi11-2014
Skills
Excellent Work Ethic
Time Management Skills
Interpersonal Communication Skills
Teamwork Skills
Motivated Attitude
Honesty and Integrity
Project Management Skills
Knowledge of Food Safety
Prioritizing Tasks
Strong Mathematical Skills
Superior Customer Service Skills
Superior Administrative Skills
Superior Multitasking Skills
Excellent Organizational Skills
Cash handling
Customer service
Product knowledge
Customer relationship management
Inventory control
Effective communication
Critical thinking
Diplomatic interaction
Cleaning and sanitizing
Written and verbal communication
Payment processing
Attention to detail
Personal Information
Timeline
Operations Administrative Assistant
Gategourmet
04.2026 - Current
Cashier/Customer Service Representative
SP+ CORPORATION
08.2025 - 04.2026
Lobby Agent
ABM Industries
12.2024 - 04.2025
Warehouse associate
Express Shipping & Logistics (ESL) Limited
06.2021 - 11.2024
Customer Service Representative
Eagle HR Consultants
02.2020 - 06.2021
Diploma in English as a second language -
Atlas Collage
Computerized Accounting -
Atlas Collage
Certificate in Management -
Atlas Collage
Certification in Information Technology -
Atlas Collage
Life Skills Management -
Atlas Collage
High School -
Pumwani girls school