Jose D Rodriguez
Monterey,CA
Summary
Driven professional with extensive experience in telecommunications, notably with Frontier Communications. Excelled in safety compliance, reducing accidents significantly, and enhancing customer satisfaction through efficient service resolutions. Skilled in system diagnostics and customer support, demonstrating strong leadership in supervising teams for GTE, ensuring timely project delivery and workflow optimization.
Overview
31
31
years of professional experience
Work History
Tech 1
Frontier Communications
01.2018 - Current
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
Engineer
Verizon, MCI
01.2001 - 01.2018
- Prepared action plans for problematic processes and assets.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Supervisor
GTE
01.1993 - 01.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Cal State
Santa MonicaHigh School Diploma -
Roosevelt High School
Boyle Heights, CA06.1990
Skills
- System diagnostics
- Equipment Installation
- Hardware upgrades
- Wireless Networking
- Schematic Interpretation
- Software Updates
- Fiber Optic Handling
- Electrical Safety
- Customer Support
- Network configuration
- Safety awareness
- Equipment installation and repair
- Educating customers
- Troubleshooting systems
- Device Installation
- Safety practices
- System Repair
- Data cabling installation
- Configuring equipment
- Electrical Troubleshooting
- Replacing antennas
- Installing equipment
- Documenting activities
- Router Installation and Optimization
- Records Management
- Writing reports
- Office installations
Fiber optic handling
Wireless networking
Electrical safety
Equipment installation
Customer support
Field repair
System repair
Electrical troubleshooting
Teamwork
Customer service
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Troubleshooting skills
Critical thinking
Network troubleshooting
Organizational skills
Affiliations
- CWA. RHS board, Hollenbeck Youth Center
Timeline
Tech 1
Frontier Communications
01.2018 - Current
Engineer
Verizon, MCI
01.2001 - 01.2018
Supervisor
GTE
01.1993 - 01.2001
Cal State
High School Diploma -
Roosevelt High School
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