Danny Romano
A
San Antonio,TX
Overview
17
17
years of professional experience
Summary
Results-focused management professional offering 20 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to an operational success.
Work History
Manager
The Stain Store
12.2015 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Assisted customers selecting the proper products needed to accomplish their home improvements.
- Responsible for keeping inventory up to date and submit supply orders.
- Conducted collection call for past due accounts.
Department Supervisor
Atento/Orbitz
03.2014 - 11.2015
- Trained 35 new employees on overall company and department specific policies and procedures.
- Implemented a new department for a new campaign.
- Monitored performance areas for quality, accuracy, and time management.
- Coached and developed team members.
- Lead weekly call calibrations.
- Assisted staffing agency on interviewing.
Supervisor
Travelocity
12.2006 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Monitored agents on a scheduled timeline and provided feed back.
District Manager
Pizza Patron
03.2005 - 10.2006
- Supervised 3 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Recruited, hired, and trained new employees.
- Assisted managers with employee performance issues and reviews.
- Developed marketing campaign to increase brand name recognition and determine advertising placement.
- Involved in site selection and opening of new locations.
- Successfully increased weekly sales week over week.
Education
High School Diploma -
Highland High School
San Antonio, TXBachelor of Arts -
San Antonio College
San Antonio, TXReal Estate Certification -
Northern Virginia School of Therapeutic Massage
Falls Church, VASkills
- Bilingual
- Computer-literate
- Supervision and training
- Customer Service Orientated
Timeline
Manager
The Stain Store
12.2015 - 11.2022
Department Supervisor
Atento/Orbitz
03.2014 - 11.2015
Supervisor
Travelocity
12.2006 - 01.2014
District Manager
Pizza Patron
03.2005 - 10.2006
High School Diploma -
Highland High School
Bachelor of Arts -
San Antonio College
Real Estate Certification -
Northern Virginia School of Therapeutic Massage