Phillip Pham
Houston,TX
Summary
I am a motivated and driven 2nd-year college student at the University of Houston, where I'm looking to pursue a degree in Business Administration. I also manage a family-owned business Ben Thanh Food Market, overseeing day-to-day operations to achieve business objectives. I have excellent communication, and a hands-on approach to managing customer relations, inventory, and staff development. I'm passionate about being an active person, with interests in weight lifting, pickleball, and bowling. I am eager to apply academic knowledge and real-world business experience to further my personal and professional growth in the business field.
Overview
6
6
years of professional experience
Work History
Manager
Ben Thanh Food Market
Houston, TX
09.2022 - Current
- Managed store operations, including scheduling staff, managing budgets, and resolving customer complaints.
- Monitored inventory levels and identified areas of overstock and understock, resulting in better inventory management.
- Managed payroll to ensure accurate and timely payment of salaries and benefits.
- Performed regular audits of store shelves to ensure items were in the correct locations, and pricing was accurate.
Cashier
Clear Creek Independent School District
Houston, TX
08.2021 - 05.2023
- Executed transactions using POS system for payments, successful refund handling, and managing product exchanges.
- Stocked shelves, and ensured product displays were organized and attractive.
- Contributed to the preparation of promotional displays.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
Server
Fuqua Crawfish
Houston, TX
06.2019 - 08.2019
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service.
- Worked with the kitchen staff to ensure timely preparation and delivery of orders.
- Maintained a clean and organized work area, including washing dishes, and resetting tables.
- Collaborated with colleagues to resolve customer complaints in a professional and timely manner.
Education
BBA - Management Information Systems
University of Houston
Houston, TX01-2026
High School Diploma -
Clear Brook High School
Houston05-2023
Skills
- Accountable
- Adaptable
- Detail-oriented
- Critical thinking
- Interpersonal skills
- Bilingual (Vietnamese)
- Adobe Photoshop
- Computer literate
- Marketing
Affiliations
- Fitness
- Pickleball
- Bowling
- Photo & Video editing
- Music Mixing
- Cooking
Languages
Vietnamese
Professional
Timeline
Manager
Ben Thanh Food Market
09.2022 - Current
Cashier
Clear Creek Independent School District
08.2021 - 05.2023
Server
Fuqua Crawfish
06.2019 - 08.2019
BBA - Management Information Systems
University of Houston
High School Diploma -
Clear Brook High School
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