DANNY R. PYLANT, JR.
Fayetteville
Summary
- Dedicated, hardworking, customer focused, team-leader with 20+ years of service experience
- 5+ years of Management experience in various roles and settings
Overview
21
21
years of professional experience
4016
4016
years of post-secondary education
Work History
Field Service Technician
Fire Service Pro's Inc.
Hope Mills
08.2025 - Current
- Installed and maintained fire protection systems across various client locations.
- Conducted routine inspections to ensure compliance with safety standards and regulations.
- Diagnosed and repaired equipment malfunctions efficiently on-site for customer satisfaction.
Pro Services Sales Specialist
Lowe's Home Improvement
01.2012 - 01.2022
- Providing excellent customer service through IMPACT model
- February 2014 Employee of the month
- 2014 Member of both Voice and Green teams
- Recognized multiple times for Retaining Merchandise before it was stolen.
- Continuously Strives to reduce shrink Store Wide!
- Understands and responds appropriately to customer and employee inquiries.
- Able to construct work lists and follow up on assignments with personnel in a timely and efficient manner.
- Able to listen and follow directions as well as resolve unforeseen issues in an innovative and timely manner.
- Knowledgeable of sales incentive programs and customer selling tools
- Forklift, extended reach lift, power stocker lift and pallet jack certified.
- Trained in use of Carpet Cutting Machine, Carpet and Electrical Wiring Carousel and Board Cutting Saw
- Knowledgeable of various Departments and products including : Flooring, Hardware, Tools, Lumber, Electrical, Plumbing, Outside Lawn and Garden, Inside Lawn and Garden, Home Décor, Delivery, Receiving.
- Up to date on all available computer based training modules including HAZMAT/BLOOD BORNE PATHOGENS CLEANUP AND DISPOSAL
- Knowledgeable of SOS, PSE Lead Generating, Genesis use as well as computer based learning and selling tools
- Proficient in use of Specktralink phones, iPhones, Desk Phones and paging system
- Able to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing as well as weights and measurements.
- Trained in all safety procedures including safety blade, spotter safety, lifting and moving heavy items properly.
Delivery Driver
Harris Wholesale
01.2008 - 01.2009
- Delivered products safely while maintaining a strict schedule
- Processed Future orders
- Rotated and replenished perishable stock
Overnight Sales Associate
Wal-Mart
01.2005 - 01.2008
- Stocked product, built displays according to planogram
- Creative marketing to increase sales of various types of products.
- Maintained and organized warehouse
- Worked in conjunction with vendors to cross merchandise impulse buys
Education
Cyber Security - IT Network Security
FTCC
05.2023 - 01.2024
Therapeutic Massage -
Sandhills Community College
General Education -
Seventy-First/ FTCC
Skills
- Critical Thinker
- Problem Solver
- Prioritizing
- Decision Making
- Adaptable
- Goal oriented
- Personable
- Persuasive
- Customer Retention
- Service with a smile
- Merchandising
- Open Availability
- Friendly
- Courteous
- Professional
Timeline
Field Service Technician
Fire Service Pro's Inc.
08.2025 - Current
Cyber Security - IT Network Security
FTCC
05.2023 - 01.2024
Pro Services Sales Specialist
Lowe's Home Improvement
01.2012 - 01.2022
Delivery Driver
Harris Wholesale
01.2008 - 01.2009
Overnight Sales Associate
Wal-Mart
01.2005 - 01.2008
Therapeutic Massage -
Sandhills Community College
General Education -
Seventy-First/ FTCC