Josiah Roberts
Jacksonville,Fl
Summary
SeasonedTechnician with more than2 years in experience. Thrives in a deadline-driven environment. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.
Overview
2
2
years of professional experience
Work History
Field Service Technician
Saddle Creek Logistics
07.2021 - 10.2023
- Salary: 22.50USD Per Hour Hours per week: 45 Troubleshoot and repair a variety of industrial power forklift equipment
- Provide optimum service support for customers through phone, personal visits, etc.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Manage all administrative operations including purchase orders, time sheets, expense sheets, etc.
- Identify problems and record solutions for reference purposes.
- Educate customer representative about the product usage and maintenance.
- Address customer inquiries in a timely manner.
- Inform management on product service issues as observed through interaction with clients.
- Supervisor: Doug Hess (678-391-1016) Okay to contact this Supervisor: Yes
Education
Yes - Construction Management
Clayton State University
Morrow, GA05.2021
Liberty County High School
Hinesville, GA05.2017
Skills
- Customer service-oriented
- Strong attention to detail
- Troubleshooting
- Responsible and reliable
- Excellent problem solver
- Decisive
- Self-starter
- Meticulous
- Critical thinker
- Microsoft Office proficiency
Accomplishments
Developed an innovative preventive maintenance program for components in the facility. Served as an expert in troubleshooting and repairing state-of-the-art power equipment and electronic systems
Skills
customer service, drill press, Electrical Systems, equipment maintenance, and repair, , forklift, grinders, hand tools, hoists, inspect, inventory control, mechanically inclined. Basic Electrical, and hydraulic experience.
Timeline
Field Service Technician
Saddle Creek Logistics
07.2021 - 10.2023
Yes - Construction Management
Clayton State University
Liberty County High School
Similar Profiles
Mark Antonio JilesMark Antonio Jiles
Manager, Distribution at Saddle Creek LogisticsManager, Distribution at Saddle Creek Logistics
Alyson JeskeAlyson Jeske
Sr. Supervisor, Brokerage at Saddle Creek LogisticsSr. Supervisor, Brokerage at Saddle Creek Logistics
Bryant HendersonBryant Henderson
Safety Coordinator at Saddle Creek LogisticsSafety Coordinator at Saddle Creek Logistics
Samantha BaezaSamantha Baeza
Warehouse Lead at Saddle Creek LogisticsWarehouse Lead at Saddle Creek Logistics
TAMARA JOHNSONTAMARA JOHNSON
Case Manager at Taylor Day Grimm & BoydCase Manager at Taylor Day Grimm & Boyd