Yoel Garcia
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Fisher and Paykel Appliances
08.2020 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Field Services Representative
Miele Inc.
09.2016 - Current
- Experienced in diagnosing and repairing mechanical and electrical equipment with diagrams and computerized tools
- Specialize in appliances that include coffee machines, dishwashers, refrigerators, freezers, microwaves, ovens, gas and electric stovetops, washers and dryers, hoods and rotary irons
- Service on marina appliances include ovens, washers and dryers
- Communicate with customers regarding availability and appointment times
- Collect payments after service repairs
- Receive at home appliance parts
- Maintain and organize service van daily
Education
Associate of Science - Radiology
Florida National University
Hialeah, FLAssociate of Science - Automotive Mechanics
ATI Career Training Center - Miami
Miami, FLSkills
- Detail-oriented
- Strong communication skills
- Diagnostic and Repair Skills
- Customer service oriented
- Problem-solving
- Preventive maintenance services
- Time management
- Organization of tools and parts
- Responsible and reliable
- Collaborative Problem-Solving
- Microsoft Office Proficiency
- Bilingual in English and Spanish
Timeline
Field Service Technician
Fisher and Paykel Appliances
08.2020 - Current
Field Services Representative
Miele Inc.
09.2016 - Current
Associate of Science - Automotive Mechanics
ATI Career Training Center - Miami
Associate of Science - Radiology
Florida National University
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