Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scarlet Marie A. Larrabee

Field Service Technician
Opelika,AL

Summary

Developed technical skills and problem-solving abilities in fast-paced, dynamic environment, looking to transition into new field. Demonstrated expertise in troubleshooting, maintenance, and customer service. Capable of applying these skills to ensure efficient operations and deliver high-quality results in any new role.

Overview

7
7
years of professional experience

Work History

Field Service Technician

Plug Power
Opelika, Alabama
11.2023 - Current
  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing on-call and emergency support service to customers as required
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Operated hand tools and power equipment according to company safety procedures.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Maintenance and service of H2 systems at customer sites.
  • Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
  • Interpret wiring and piping diagrams

Advanced Service Technician

RaceTrac
Opelika, Alabama
09.2022 - 10.2023
  • Resolves maintenance and services issues at RaceTrac and Raceway convenience store locations to ensure full operability 24/7, ultimately increase the profitability of the company.
  • Ensures each job is performed at a high level of skill and with optimal customer service.
  • Serves as a knowledge expert in general maintenance functions including, but not limited to: HVACR, electrical, plumbing, carpentry, foodservice/beverage equipment, and petroleum dispensing systems.
  • Accurately maintain tools and inventory on a service vehicle
  • Provides project support to cross-functional departments in various initiatives related to stores.
  • Responds to additional ad hoc maintenance requests communicated from store personnel as needed.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Inspected equipment to diagnose operational issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.

Production Operator (Blending)

PHARMAVITE
Opelika, Alabama
03.2020 - 07.2022

  • Receives raw materials needed in strict accordance with manufacturing procedures
  • Uses computer to enter data, maintains required logs and other records accurately and completely
  • Follows instructions according to batch record to ensure proper blend of raw materials
  • Troubleshoots any equipment/process problems and resolves as quickly as possible
  • Performs all duties in compliance with cGMP's, SOP's JIs, and safety and quality procedures

Carpenter

COOLING TOWERS TECHNOLOGIES INC.
Sulphur, LA
01.2019 - 01.2020
  • Performed tower inspections on mechanical equipment
  • Performed pre-fabrication, removal, and installation of wooden and fiberglass cooling tower framework structural members
  • Removed, installed and inspected cooling tower fills and drift eliminators, fan decking and hot water basin decking along with associated components

Air Technician

CODE RED SAFETY
Sulphur, LA
01.2018 - 01.2019
  • Inspected, serviced, cleaned, reassembled and tested various SCBA (Self Contained Breathing Apparatus) and other respiratory and breathing air equipment in accordance with approved testing service procedures
  • Performed routine inspections and maintenance of breathing air regulators and reducers
  • Completed all documentation and data entry associated with inspection and repair in a timely manner and obtains signature from customers as required
  • Conducted detailed visual inspections and system functional inspection tests of various systems and equipment for the reporting of any deficiencies

Education

GED -

NORTHERN MARIANAS COLLEGE
SAIPAN, MP
12.2012 - 12.2012

NCCER - Construction Site Safety Technician (CSST), Construction Site Safety Supervisor (CSSS), OSHA 30

BAYOU SAFETY CONSULTING
SULPHUR, LA
10.2018 - 12.2018

Skills

  • Detail-Oriented

  • Resilient in Change

  • Dependable Team Member

  • Detail-Oriented Organization

  • Troubleshooting and repair

  • Service-Oriented Communication

  • Technical troubleshooting

  • Multimeter usage

  • Quality assurance

  • OSHA certification

Timeline

Field Service Technician

Plug Power
11.2023 - Current

Advanced Service Technician

RaceTrac
09.2022 - 10.2023

Production Operator (Blending)

PHARMAVITE
03.2020 - 07.2022

Carpenter

COOLING TOWERS TECHNOLOGIES INC.
01.2019 - 01.2020

NCCER - Construction Site Safety Technician (CSST), Construction Site Safety Supervisor (CSSS), OSHA 30

BAYOU SAFETY CONSULTING
10.2018 - 12.2018

Air Technician

CODE RED SAFETY
01.2018 - 01.2019

GED -

NORTHERN MARIANAS COLLEGE
12.2012 - 12.2012
Scarlet Marie A. LarrabeeField Service Technician