Scarlet Marie A. Larrabee
Field Service Technician
Opelika,AL
Summary
Developed technical skills and problem-solving abilities in fast-paced, dynamic environment, looking to transition into new field. Demonstrated expertise in troubleshooting, maintenance, and customer service. Capable of applying these skills to ensure efficient operations and deliver high-quality results in any new role.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Plug Power
Opelika, Alabama
11.2023 - Current
- Maintenance and service of fuel cells at customer sites.
- Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
- Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
- Providing on-call and emergency support service to customers as required
- Purchasing tools, equipment, and parts for customer service and support as required.
- Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
- Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
- Represent Plug Power in a professional manner at all times and in all interactions
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Operated hand tools and power equipment according to company safety procedures.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maintenance and service of H2 systems at customer sites.
- Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
- Interpret wiring and piping diagrams
Advanced Service Technician
RaceTrac
Opelika, Alabama
09.2022 - 10.2023
- Resolves maintenance and services issues at RaceTrac and Raceway convenience store locations to ensure full operability 24/7, ultimately increase the profitability of the company.
- Ensures each job is performed at a high level of skill and with optimal customer service.
- Serves as a knowledge expert in general maintenance functions including, but not limited to: HVACR, electrical, plumbing, carpentry, foodservice/beverage equipment, and petroleum dispensing systems.
- Accurately maintain tools and inventory on a service vehicle
- Provides project support to cross-functional departments in various initiatives related to stores.
- Responds to additional ad hoc maintenance requests communicated from store personnel as needed.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Production Operator (Blending)
PHARMAVITE
Opelika, Alabama
03.2020 - 07.2022
- Receives raw materials needed in strict accordance with manufacturing procedures
- Uses computer to enter data, maintains required logs and other records accurately and completely
- Follows instructions according to batch record to ensure proper blend of raw materials
- Troubleshoots any equipment/process problems and resolves as quickly as possible
- Performs all duties in compliance with cGMP's, SOP's JIs, and safety and quality procedures
Carpenter
COOLING TOWERS TECHNOLOGIES INC.
Sulphur, LA
01.2019 - 01.2020
- Performed tower inspections on mechanical equipment
- Performed pre-fabrication, removal, and installation of wooden and fiberglass cooling tower framework structural members
- Removed, installed and inspected cooling tower fills and drift eliminators, fan decking and hot water basin decking along with associated components
Air Technician
CODE RED SAFETY
Sulphur, LA
01.2018 - 01.2019
- Inspected, serviced, cleaned, reassembled and tested various SCBA (Self Contained Breathing Apparatus) and other respiratory and breathing air equipment in accordance with approved testing service procedures
- Performed routine inspections and maintenance of breathing air regulators and reducers
- Completed all documentation and data entry associated with inspection and repair in a timely manner and obtains signature from customers as required
- Conducted detailed visual inspections and system functional inspection tests of various systems and equipment for the reporting of any deficiencies
Education
GED -
NORTHERN MARIANAS COLLEGE
SAIPAN, MP 12.2012 - 12.2012
NCCER - Construction Site Safety Technician (CSST), Construction Site Safety Supervisor (CSSS), OSHA 30
BAYOU SAFETY CONSULTING
SULPHUR, LA 10.2018 - 12.2018
Skills
- Detail-Oriented
- Resilient in Change
- Dependable Team Member
- Detail-Oriented Organization
- Troubleshooting and repair
- Service-Oriented Communication
- Technical troubleshooting
- Multimeter usage
- Quality assurance
- OSHA certification
Timeline
Field Service Technician
Plug Power
11.2023 - Current
Advanced Service Technician
RaceTrac
09.2022 - 10.2023
Production Operator (Blending)
PHARMAVITE
03.2020 - 07.2022
Carpenter
COOLING TOWERS TECHNOLOGIES INC.
01.2019 - 01.2020
NCCER - Construction Site Safety Technician (CSST), Construction Site Safety Supervisor (CSSS), OSHA 30
BAYOU SAFETY CONSULTING
10.2018 - 12.2018
Air Technician
CODE RED SAFETY
01.2018 - 01.2019
GED -
NORTHERN MARIANAS COLLEGE
12.2012 - 12.2012
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