Danny Tapscott
Tampa,FL
Summary
Results-driven sales leader bringing demonstrated record of progressive growth and accomplishment in any industry. Proactive manager and strategic problem-solver with record of achieving challenging profit goals while consistently acquiring new customers and expanding operations. Tenacious in pursuing new revenue streams and sales opportunities.
Overview
22
22
years of professional experience
Work History
Window & Door Sales
Coastal Green Energy
Tampa, FL
01.2022 - 02.2023
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Window & Door Sales
The Window Depot
Tampa, FL
01.2021 - 01.2022
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
Owner Manager
DKT Business Services
06.2019 - 01.2021
- Created solutions in areas of inventory, sales reporting, distribution and product upgrades, leading to system improvements and streamlined processes.
- Communicated with customers and other individuals to answer questions and explain information.
- Analyzed merchant services,payroll and marketing client business needs and assisted in determining appropriate resources and strategies.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Determined customer needs through careful and active listening skills and identified appropriate financial solutions within anticipated price range.
- Expanded territory by successfully cold-calling business owners and negotiating profitable contracts for all product lines offered.
- Created and delivered in-depth sales presentations to potential customers.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Used various techniques, including cold calling, networking and social media to sell products and services.
National Sale Manager
Transnational Payments
01.2018 - 06.2019
- Responded quickly to customer concerns and complaints, typically within 24 hours.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Contacted business owners in sales territory to set up consultative appointments regarding merchant services.
- Tracked all leads using streak and followed up with interested parties within 72 hours.
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Coached other employees in effective customer service and successful selling techniques.
- Collaborated with management to help close deals and deliver goods during peak buying periods.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Automotive Sales
Regal Chevrolet
07.2016 - 01.2018
- Drove sales of the service department by applying proactive nature, knowledge of customer needs and active listening skills.
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Created sales and marketing video to be used online https://www.youtube.com/watch?v=OjQz-eXpcFg
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Prepared lease paperwork and obtained signatures and first payments from car buyers.
Sales Representative
USA TOOLS (pauls Tools)
07.2014 - 07.2016
- Improved profitability and pipeline with multiple marketing channels and sales strategies.
- Planned and followed through with inventory management for the truck I drove.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Established and serviced 175 plus accounts in assigned territory.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Improved advertising initiative outreach and building engagement by executing social media and digital marketing campaigns.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Continuously improve customer service, company brand visibility and tools provided.
- Created new product idea that generated $60,000 in its first full month.
Sales Representative
Snap-On
02.2009 - 06.2014
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Converted prospects by maintaining and managing sample inventory to aid sales pitch.
- Updated database with customer and sales information.
- Negotiated and closed deals with no oversight.
- Monitored customer order process and addressed customer issues.
- Planned and followed through with inventory management for the truck I drove.
- Generated sales by cold-calling and closing prospects.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
- Drove client retention by efficiently managing and growing accounts while promoting new products.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Evaluated competitors and performed market research.
Sales Executive (Franchisee)
Cornwell Quality Tools (DSDJ )
02.2001 - 12.2009
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
- Developed and implemented new sales strategies to update product lines.
- Coordinated with purchasing manager to negotiate and secure contracts with key clients.
- Created and delivered sales presentations demonstrating value through cost reduction, ROI and customer satisfaction.
- Tracked and analyzed weekly sales to implement corrective action plans and streamline operations.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Achieved highest growth percentage company-wide every year I was in business.
- Explained features and benefits of Cornwell Tools offerings to customers to promote understanding and maximize benefit of merchandise.
- Handled collection calls on all completed projects to ensure timely payment while maintaining professional relationships.
- Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality automotive tools to customers.
- Worked closely with Cornwell Tech Credit, using persuasive communication skills and customer relations expertise to close deals with automotive tool buyers .
- Delivered consistent follow up with customers after each merchandise sale by phone or email to answer any last minute questions.
- Leveraged MM1 CRM solutions to optimize prospecting and sales processes.
- Stayed loyal to Cornwell Tools buy not buying out side my franchise agreement.
Education
High School Diploma -
Tampa Bay Tech High School
Tampa, FLTraining For Being A Snap On Franchisee
Snap On Dealer Training
Dallas, TXTraining To Be A Better Sale Person
Dale Carnegie Training
Tampa, FLSkills
- Market trends understanding
- Sales and market development
- Persuasive selling
- Interpersonal communication
- Upselling expertise
- Sales presentations
- Customer service
- New market penetration
- Relationship Building
- Territory management
- Service promotions
- Networking
- Lead development
- Prospecting skills
Accomplishments
In the Years of being a cornwell Tools franchisee I performed in the top 1 % of all the dealers in the country i got a diamond in my ring every year
Additional Information
I am an devoted reader I read 10 to 15 books every month.I enjoy taking that knowledge I have acquired and sharing with the people I get the ability to share with.
Timeline
Window & Door Sales
Coastal Green Energy
01.2022 - 02.2023
Window & Door Sales
The Window Depot
01.2021 - 01.2022
Owner Manager
DKT Business Services
06.2019 - 01.2021
National Sale Manager
Transnational Payments
01.2018 - 06.2019
Automotive Sales
Regal Chevrolet
07.2016 - 01.2018
Sales Representative
USA TOOLS (pauls Tools)
07.2014 - 07.2016
Sales Representative
Snap-On
02.2009 - 06.2014
Sales Executive (Franchisee)
Cornwell Quality Tools (DSDJ )
02.2001 - 12.2009
High School Diploma -
Tampa Bay Tech High School
Training For Being A Snap On Franchisee
Snap On Dealer Training
Training To Be A Better Sale Person
Dale Carnegie Training