Danny Thorne
Apache Junction,AZ
Summary
Dynamic Lead Technician with a proven track record at Mediacom Cable, excelling in customer interaction and issue resolution. Proven ability to improve operational efficiency, train staff, and foster a positive work. Excelling in diagnostic testing and system maintenance, I have consistently enhanced team productivity and customer satisfaction through effective communication and mentoring. Committed to safety compliance and continuous improvement in service delivery. Seeking a challenging supervisor role where I can leverage my leadership skills and experience to drive success
Overview
22
22
years of professional experience
Work History
Lead Technician
Mediacom Cable
2020.03 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Provided mentorship to junior technicians, cultivating an environment centered on learning and collaboration.
- Worked with diverse types of weather and ground conditions.
- Researched and implemented new technologies and equipment.
Supervisor Technician
DIRECTV
2010.06 - 2019.07
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Head Technician
Cox Communications
2003.01 - 2010.06
- Contributed to product development efforts by providing feedback on potential design improvements based on real-world experiences in servicing equipment in the field.
- Enhanced customer satisfaction by providing timely and accurate diagnostics and repairs.
- Coordinated frequent team meetings to review ongoing projects, exchange best practices, and tackle any obstacles faced by team members.
- Assisted customer support teams in answering technical inquiries from customers, leveraging extensive knowledge of equipment functionalities and capabilities to provide accurate information promptly consistently.
Education
Bachelor Of Electrical Engineering - Electrical Engineering
DeVry University
Phoenix, AZ03.2004
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Schematics interpretation
- Site survey
- Team scheduling
- Work Planning and Prioritization
- Issue resolution
- Attention to detail
- Documentation and reporting
- Troubleshooting
- Works Well Under Pressure
- Preventive Maintenance
- OSHA compliance
- Multitasking and organization
- Customer interaction
- Routine Inspections
- Installation and repair
- Document preparation
- Workload management
- Project management
- System installation
- Microsoft Word proficiency
- Excel spreadsheets
Accomplishments
NCTI Certifications
- Master Technician
- Broadband V
- Fiber-Optic
- RF Distribution
Timeline
Lead Technician
Mediacom Cable
2020.03 - Current
Supervisor Technician
DIRECTV
2010.06 - 2019.07
Head Technician
Cox Communications
2003.01 - 2010.06
Bachelor Of Electrical Engineering - Electrical Engineering
DeVry University